Medical Customer Service

Sandra A. Garcia

PROFILE

Responsible, hard-working, detail oriented, reliable individual with extensive experience with administrative tasks in a medical environment. Requires minimal supervision at work and is bilingual, bi-literate in Spanish.

EDUCATION

Medical Terminology

MCOE ROP, Merced, CA

Office Technology In Medical Environment

MCOE ROP, Merced, CA

High School Diploma

Forest Grove High School, Forest Grove, OR

HIPPA Certification

Certification course trained on how to handle patient information and on how to interact with patients in and out of the medical environment to ensure their medical history and conditions remain confidential.

SKILLS

Word, PowerPoint, Outlook, NextGen, EMP

Very willing to learn, takes initiative, adapts to change well

Verbal Communication Skills

Verify Insurance, Take Copay

Written Communication Skills

Customer Service

Proofreading/ Correction Skills

Basic Record Keeping

MediTech/Ipass/Onesource

Research and Reference Materials

EXPERIENCE

Patient Access July 2017- Present

Emmanuel Cancer Center Turlock CA

Perform front-desk reception with high volume environment

Successfully schedule/reschedule patients appointments

Performed patient registration; handled patient records

Excellent team player works well with co-workers

Answer telephone and direct inquiries

Takes in copay and insurance updates

Performed greeting with patients and their families

Patient Service Representative October 2016 – July 2017

Golden Valley Health Center Merced - Planada –Le Grand CA

Recognized as one to provide excellent service to patients in person and over the phone

Successfully contacted and re-scheduled patients when a provider was not available

Performed counting function, which ensures all right insurance information is relevant to billing department

Excellent team player works well with co-workers to build a good team to make daily tasks more efficient

Effective in gathering all paperwork required for insurance confirmation the next day

Proactive in finding ways to make the clinic a cleaner and better place when patient traffic is low

Informally recognized for increasing the number of patients that paid co-pays on site versus getting billed

Tanning Technician April 2016 –July 2016

California Tanning Merced, CA

Registered and welcomed new patients to the Salon

Sale Tanning Packages to new clients

Answer Phones, Schedule Appointments

Clean and Sanitize Tanning Beds

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