Customer Service Social Media

WILLIAM R. SPANO

*** ********* ****** **** ********, NY 10604 Phone: 914-***-****

*******.*.*****@*****.***

PROFESSIONAL SUMMARY

Reliable and adaptable worker with an agreeable and creative disposition and a stellar customer service ethic. Skillful and proficient multitasker with abilities to handle a number of workplace responsibilities with accuracy and efficiency. Self-motivated to achieve goals and increase productivity.

PROFESSIONAL EXPERIENCE

HOMIES LLC November 2017 – Present

Finish and Rough Carpenter’s Apprentice

All-purpose worker on construction sites, performing multiple activities to complete the project, from cleaning the site to helping specialized workers with drywall, woodwork, trim, crown molding, plastering

Coordinate and schedule customer appointments

Provide customer estimates

Driving and material runs

Inventory and jobsite upkeep and organization

Performance Physical Therapy, Stamford, CT (2017) Therapeutic Aide Coordinator

Assist PT in wellness coordination of patient therapeutic exercises according to plan of care

Assisted with the execution of a clinic golf simulator and conducted lessons

Responsible for clinic upkeep and inventory orders

Responsible for patient registration and appointment scheduling

Mitchell Spearman Golf Academy at Doral Arrowwood Golf Club, Rye Brook, NY (2010 – 2016) Golf Instructor and Program Coordinator

Assistant to Head Professional Mitchell Spearman as a Junior Golf Teaching Instructor – mentoring role with advance instruction to higher level junior golfers with emphasis on high school and college level team competition

Taught juniors the etiquette and basics of golf through one on one and group instruction and develop skills by recorded lessons and demonstration

Responsible for program social media, along with program sales and marketing

Upheld excellent customer service

Off-season winter construction and labor work at golf course (December-March)

Griffith E. Harris Golf Course, Greenwich, CT (2009-2010) Assistant Golf Professional Apprentice

P.G.A. Apprentice Program

Organized, staged and scored tournaments and outings

Responsible for daily management of golf pro shop to include excellent customer service, employee scheduling, sales, inventory recording

Off-season winter construction and labor work (December-March)

White Plains Carpets Floors and Blinds, White Plains NY (2007-2015) Installer, Assistant to Owner (per diem)

Assisted business owner in all aspects of windows and floor operations

Carpet removal, installation and cleaning

General labor assistance with window blind installations

Coordinate and schedule customer appointments, and assist with billing

EDUCATION

SUNY Purchase College, Purchase, NY (2014 - 2017)

Liberal Studies B.A

Connecticut School of Broadcasting, Stratford, CT (2010)

Certificate of Completion in Radio & Television Broadcasting

Harrison High School, Harrison, NY (2003-2007)

Regents Diploma

SKILLS / OTHER

MS Office Suite, Adobe Professional. Twitter, Facebook and most social Medias. Apple IPhone applications, JC Video, Adobe Audition 3.0, VoxPro, Shortcut 360, Pro Tools 7, Final Cut Pro 6, Avid Express, Nex-Gen Prophet, Radio Systems-Radio Millennium Radio Consoles, Panasonic DV Cameras, and SHURE Microphones.

Flight5Live Radio (2011-2012)

On Air Host

Production, graphic development, script writing for sports radio show

Social Media marketing and advertising

Conducted interviews with NFL professional players

Involved in website development

Interests in history, travel, sports and exercise science.

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