Manager Project

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Isha Gupta CSM

Email ID: ***********@*****.*** +1-437-***-****

Focused, Proactive and Industrious professional having 5+ years of Project Management/Scrum Master experience in planning, execution, monitoring and closing complex projects. Have expert knowledge in project management tools and techniques, agile methodology and highly organized in implementing reports and procedures. Worked and deployed more than 25 projects ranging from $ 30,000 to $ 5 million. Managed a variety of mobile and desktop applications, Migration projects, Enhancement projects and Infrastructure projects for Network Provisioning Program and Billing Programs of IBM, AT&T, Nationwide Banking Society, Tata Communications. Expertise in managing project schedule, budget, scope, quality, risks, change, resources, stakeholders, and communications using Agile (Scrum/Kanban) and Waterfall methodologies within the PMI methods. Worked in matrix organization. Project Manager / Scrum master: having an overall experience of +5 years in IBM and Tata Communications Ltd.

• Result-driven project-manager, requirement manager, consulting professional with rich experience in Telecom and banking sector, with proven track record of increased productivity, quality, and customer satisfaction.

• Decisive, energetic, focused team leader/player having led high-performing teams through implementing changes and improvements

• Experienced in Agile and SDLC/Waterfall project management methodology

• Hands on experience in telecom technologies – wireless (LTE, IMS, GSM) and wire line (Ethernet, FTTP, FTTC) with good grasp of industry framework like ITIL.

• Experienced in working with banking client NBS and handled native mobile projects worth $ 2 Million. Was awarded with a pride award 2015 for using best project manger/scrum master practices.

• Certified Scrum Master

• Creative thinker and analytical problem-solver with demonstrated ability to manage projects from Solution designing, requirement mapping till end-to-end delivery under the pressure of fast-paced, time-sensitive environments.

• Exceptional interpersonal communicator who effectively interacts with clients at all levels of management. Development Suites : Microsoft Visual Studio 2010

Productivity Tools : MS Office, Rally Tool, JIRA, Confluence AT&T Specific Tools : PRISM, IFP, RMT, Rational Clear Quest, Mercury QC, Rational Portfolio Manager, IBARR, IRAP, IRMA Microsoft Specific Tools: SharePoint, One Note, Dash Board, MS Office Processes : Microsoft ITLC, AT&T ITUP (Information Technology Unified Process), Agile(Kanban/Scrum) Methodology, Waterfall Methodology

Professional Profile

Technical Skills

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Tata Communications Ltd.

Senior Project Manager Dec 2016- March 2018

• Responsible for enabling scrum team to run a low-complexity agile development process that seamlessly aligned with business and technical needs

• Provided PM estimation, risks/assumptions and high-level delivery schedule for upcoming Bids and RFP.

• Identified potential risks (Internal & External) and thereby designed mitigation plans.

• Facilitated low complexity Agile initiatives from initiation through release, providing oversight to ensure alignment with company’s Agile/Scrum practices, including but not limited to, project kick-off, sprint, release and deployment planning

• Conducted meetings along with clients to track and communicate the project progress and incorporated changes at every stage of project lifecycle.

• Reported and communicated health of the project to internal and external stakeholders on timely manner through formal meetings

• Documented the acceptance criteria and closure of project as per customer satisfaction

• Focused on early revenue realization and customer satisfaction through quality and on-time deliveries.

• Managed and updated the physical KANBAN board and tracked & closed all impediments/blockers raised in daily stand up meetings and Sprint retrospect

• Took the team through the Agile tool (JIRA/Confluence) and guided them throughout the lifecycle of the project

• Supported Product Owners with product/solution features and enhancements, wherever required. IBM

Project Manager/ Scrum Master and Process Consultant May 2012 – April 2016 Client Key accounts: AT& T, USA & Nationwide Banking Society (NBS), Swindon UK NATIONWIDE BANKING SOCIETY (Banking) Feb 2015- April 2016

• Handled Largest (Mobile + Tablet) delivery in IBM for NBS – Largest Banking Society in UK project where team delivered mobile/tablet application using Mobile UI Framework like Sencha Touch and Phonegap along with web technologies like HTML5, CSS3, Sass and Javascript from scratch, abiding a critical timeline.

• Responsible for enabling scrum team to run a low-complexity agile development process that seamlessly aligns with business and technical needs.

• Facilitate low complexity Agile initiatives from initiation through release, providing oversight to ensure alignment with company Agile/Scrum practices, including but not limited to, project kick-off, sprint, release and deployment planning Employment History

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• Accountable alongside the scrum team for the achievement of release objectives and results that meet LOB stakeholders needs and expectations

• Facilitate discussion leading to collective decision-making, goal setting and conflict resolution within the team

• Communicate cross functionally, ensuring transparency of progress and outcomes; Report team progress and accomplishment up and across; Facilitate status updates, product demos and retrospectives

• Helps product owner to make the product backlogs in good shape and make them ready for the next sprint

• Manage risks to delivery

• Track and report financials for the team

• Creating Release Plan document for the respective Sprints and conduct the Sprint Reviews and Sprint Retrospective at the end of each Sprint as well as handling all Release Management activities

• "Next Generation Banking Application (NGBA)" has won the IBM Global Prestigious Award of Outstanding Technical Achievement. The Application went live in July 2016 to 1.5 million customers, achieving 140,000 logins in the first 12 hours and created a history in Digital Banking Era. Received Eminence and Excellence Award. AT&T (Telecom) May 2012- Jan 2015

• Took responsibility and accountability for the timely delivery of complex projects directed toward strategic business and other organizational objectives.

• Hands on experience on gathering requirements and performing gap analysis for large sized projects.

• Understood and performed requirements analysis and mapping to the client’s OSS/BSS architecture.

• Took responsibility for driving team for requirement impact assessment, effort estimation and process flow discussion and baseline process / requirements.

• Experienced in ITUP (Information Technology Unified Process), Waterfall and Agile methodology

• Managed sprint planning, scheduling, conducting Scrum Meetings and requirement prioritization

• Managed Rally dev /Project Management tools, collected daily progress, published reports and issued summary to client and IBM management

• Managed cost, schedule, and performance of projects, while working to ensure success and acceptance of the program.

• Conducted checkpoints and evaluated critical path variances to ensure projects remain on target, within cost and scope commitments.

• Handled AT&T account’s first Agile project called GAMMA worth $5 Millions which dealt with creating dashboard for managers for all the reports.

• Gained expertise in handling project and program level dependencies (multi-vendor), risks and issue management

• Effectively handled quality management process at various stages (UAT, ST, IT, AT)

• Well versed in Microsoft excel tool and Microsoft project planning tool.

• Managed and worked with Cross Functional Teams which were involved from remote locations and diverse culture 4

• Received Eminence and Excellence Award in IBM GBS _GD (NBS-NGBA) for 2015-16

• Rated top performer of team for the year 2015

• Received Eminence and Excellence Award in IBM GBS _GD (AT&T account) for 2013-14

• Received Best Performance award in Ethernet Portfolio for successful delivering client critical project

• Received Appreciation from client and IBM executives for excellent project management External Certification

• Certified Scrum Master (CSM)

• ITIL V3 Foundation certified by EXIN

Internal Certifications/Trainings Done in IBM Listed as Below:

• Understanding World Wide Project Management & Methodology

• Project Management Orientation

• Managing projects in Rational Project Management

• Advance Certification for Telecommunications Sector

• Attended IBM Project Management Basic

• Curriculum Skills Assessment

• Trained in various Rational tools of Project

• Management and Microsoft Project Plan

• Foundation course of Lean Six Sigma

• PM-107G: Agile Project Management and Leadership Master of Business Administration in Marketing & Operations – ICFAI University Hyderabad India 2010 – 2012 Bachelor of Engineering in IT from Pune University – Pune University India 2004 - 2008 AWARDS & RECOGNITIONS

Certifications

ACADAMIC DETAILS

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