Field Service Developer
Resume:
Aparna Das
E-Mail: ******.*******@*****.***
Phone No.: 823-***-****
PROFILE SNAPSHOT
•A Software Engineering Professional with 7.8 years of IT experience in MS CRM 2016, MS CRM 2015, MS CRM 2013, MS CRM 2011 MSCRM 4.0 & .Net programming.
•Relevant experience in MS CRM is 5.8 years
•Demonstrated expertise in the areas of Software Development, Designing, Planning for complex IT environments.
•Presently working with HCL Technologies, India as, Senior Consultant – MS CRM
•Implemented and customized MS CRM using OOB features. Extensively used the Plugins, Workflows, Custom Activity to provide custom functionality to MS CRM.
•Databases using MS-SQL Server 2012 writing database objects such as stored procedures.
•Worked on an upgrade project from MS CRM 4.0 to MS CRM 2013
•Worked on Integration project using SSIS with Kingsway Soft.
•Completed Microsoft Certified Professional Certification in Microsoft Dynamics CRM 2011 Customization and Configuration, Microsoft Dynamics CRM 2013 Customization and Configuration, Microsoft Dynamics CRM 2015 Application and
Dynamics 365 customization and configuration.
•Onsite Experience for requirement gathering, FSD and TDD preparation
•CRM Senior Consultant
•Microsoft Certified Professional Certification in Microsoft Dynamics CRM 2011 Customization and Configuration
•Microsoft Certified Professional Certification in Microsoft Dynamics CRM 2013 Customization and Configuration
•Microsoft Certified Professional Certification in Microsoft Dynamics CRM 2015 Application (MB2- 704)
•Microsoft Certified Professional Certification in Microsoft Dynamics CRM 365 Customization and Configuration (MB2- 716)
TECHNICAL SKILLS
Area
Skills
Hardware / Platforms
Windows XP,Windows7
Technology
.NET 3.5/4.0/4.5, ASP.NET
Programming Languages
C#, core Java, PL\SQL
Databases
SQL Server 2008.
Scripting Languages
JavaScript, XML
Tools
MSCRM 4.0, MSCRM 2011, MS CRM 2013, MS CRM 2015, MS CRM 2016
M S CRM Skills
Workflows, Custom Workflows, Plugins, JavaScript’s, Customizations, Sitemap Customization
EMPLOYMENT HISTORY
Name of the Company
Designation
Duration
Cognizant Technology Solutions India Limited
CRM Consultant
Nov 2010 – Jan 2015
HCL Technologies
Senior Consultant
Feb 2015 – till date
PROJECT EXPERIENCE
Client
Microsoft Demo Factory
Duration
April 2018- till date
Primary Role
Senior Developer
Technology
Dynamics 365, C#, VS 2013
Project Abstract
To track and maintain the Field Service module for service engineer.
Roles & Responsibilities:
•Entities Customization and configuration, workflows creation.
•Internet of Things, Connected Field Service
•Field Service, Schedule Board for work order dispatch.
•Power BI Dashboard creation
•Configure IoT Simulator in azure for creation for IoT Alerts in MS CRM.
•Portal Configuration
PROJECT EXPERIENCE
Client
TLB
Duration
December 2017- March 2018
Primary Role
Team Lead, Senior Developer
Technology
MSCRM 2013, C#, VS 2013, SSIS, SQL Server
Project Abstract
To track and maintain the Service Module for Case. It is insurance based project. Requirement gathering, FSD and TDD preparation at onsite.
Roles & Responsibilities:
•Entities Customization and configuration
•Customized the case and created custom entities to achieve customer business processes
•Created new plugin and modified existing to provide custom functionality to MS CRM
•Client-side extensions using JavaScript.
PROJECT EXPERIENCE
Client
CAQH
Duration
December 2016- October 2017
Primary Role
Senior Developer
Technology
MSCRM 2016,Dynamics 365, C#, VS 2013, SSIS, SQL Server
Project Abstract
To track and maintain the Service Module for Customer and verification of providers.
Roles & Responsibilities:
•Entities Customization and configuration
•Customized the Incident and created custom entities to achieve customer business processes
•Created Plugins, Custom Workflow to provide custom functionality to MS CRM
•Client-side extensions using JavaScript.
•Created SSIS package using Kingsway soft
PROJECT EXPERIENCE
Client
RHB Bank
Duration
May 2015- November 2016
Primary Role
Developer
Technology
MSCRM 2015,C#, VS 2013
Project Abstract
To track and maintain the Sales and Product management Module for Customer
Roles & Responsibilities:
•Entities Customization and configuration
•Customized the Opportunity, Opportunity Products, Invoice and Products entities to achieve customer business processes
•Customizing MS CRM 2015 as per business requirements and business process
•Created Workflows, Plugins, custom activities to provide custom functionality to MS CRM
•Client-side extensions using JavaScript.
•Created Batch Jobs to meet business requirements.
Client
Irdeto
Duration
July 2014 – Jan 2015
Primary Role
Developer
Technology
MS CRM 4.0, MS CRM 2011 and MS CRM 2013
Project Abstract
Upgrade project from MS CRM 4.0 to MS CRM 2013
Roles & Responsibilities:
•Worked on Plugins
•Database backup and Restore
•JavaScript
•Reports
Client
Centrica Dyno, UK
Duration
Jan 2013- June 2014
Primary Role
Developer
Technology
MSCRM 4.0,C#,.NET3.5, VS 2010,
Database : SQL Server 2008
Project Abstract
To track and maintain the Service Module for Customer and build automate business process (Service Order–Job-Billing Request-Invoice) in MSCRM for utility business
Roles & Responsibilities:
•Analysis and Design of the requirements
•Entities Customization and configuration
•Customized the Contracts, Billing Items, Invoice and Products entities to achieve customer business processes
•Customizing MS CRM 4.0 as per business requirements and business process
•Extensively used the Workflows, plugins, custom activities to provide custom functionality to MS CRM
•Client-side extensions using JavaScript.
•Integration with other system using SOAP services
•Analyzing errors using Trace log
Client
NG CRM Kernel
Duration
Feb 2011- Dec 2012
Primary Role
Developer
Technology
Core Java, PL\SQL, XML, JDeveloper
Project Abstract
To decompose Order which come from external system and then execute that order
Roles & Responsibilities:
•Analysis and Design of the requirements.
•Support and Enhancement of existing Order Execution Module
EDUCATION SUMMARY
University/Board
Course
Year of Passing
Percentage Marks
RGPV, Bhopal
Bachelor of Engineering in Electronics and Communication.
2010
76%
CBSE 12th
PCM
2006
70.4%
CBSE 10th
All subjects
2004
76.8%
PERSONAL DETAILS
Date of Birth: 5th August, 1989
Contact Number: 823-***-****
Languages Known: English, Hindi & Bengali
Local Address: Q-1002, River Residency, Moshi, Pune- 412105 (PIN Code)
Permanent Address: 55 Avinash Nagar, Near Rishipuram phase 1, Berkhera, Bhopal
Contact this candidate