Medical Assistant Customer Service

Stephanie N. Ramirez, CMA, CPhT

**** **** *** **. *** #3507, Katy, TX 77494 661-***-**** *******.****@*****.***

PROFILE

Experienced Medical Assistant with strong administrative and clinical skills. Motivated professional with Pharmacy Technician skills and qualified for a Pharmacy Clerk position with technical education and hands-on training. Possess excellent interpersonal and customer service skills. Well-rounded individual that would be able to transfer skills in various healthcare settings and possess great communication skills. Able to assist medical personnel with procedures and or diagnostic exams. Applies principles of aseptic technique and infection control. Skill in prioritizing assignments to complete work in a timely manner. Documents pertinent patient information, nursing procedures and patient responses. Processes the capability to schedule and encounter patients with speed and accuracy using EMR systems. Maintains professionalism with patients, customers, staff, and providers.

SUMMARY OF SKILLS

Pharmacy Technician

●Extensive knowledge of pharmacy terminologies

●Pharmacy Math and dosage calculations

●Sterile and non-sterile Compounding: Weighing, counting, measuring, and mixing

●Labeling and prepackaging of medications

●Maintaining patient records and confidentiality

Medical Assisting Skills

●Anatomy and Physiology

●Hematology and Lab Specimen Collection

●Administering Injections

●Venipuncture, Minor Surgical Procedures.

●Scribing

●Infection Control and Aseptic Technique

●Able to handle heavy work flow

●Uploading pathology reports to patient charts

●Verifying patient demographics

●Prepares, stores, and issues sterile and non-sterile supplies and equipment

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Office Skills

●Data entry and extensive computer skills

●Able to operate Pharmacy computer systems

●Insurance Verification & Third-Party Billing

●Analyze and route internal and external calls to the proper resource

●Receive, sort, facilitate dissemination of incoming mail and information to department personnel

●Electronic Medical Records

●POS Machine

●HIPAA Compliance

●Keyboarding Skills (65 wpm)

EDUCATION

2016 Azusa Pacific University College, Azusa, CA

Pre-Health Sciences for nursing.

2014 American Heart Association, Lancaster, CA

Basic Life Support (BLS) Certified

2014 National Association for Healthcare Professionals, Gardner, KS

Nationally Registered Certified Medical Assistant

2013 San Joaquin Valley College, Lancaster, CA

A.S. in Pharmacy Technology

2011 University of Antelope Valley, Lancaster, CA

Medical Assistant Certification

EXPERIENCE

Advanced Dermatology & Skin Cancer of Palmdale 12/2015

Medial Assistant

Assisted with minor surgical procedures, charting, prescriptions, suture removal, and injections.

Walgreens Pharmacy Lancaster, CA 1/2015

Pharmacy Technician

Provided excellent customer service, process prescriptions and insurances, filling.

Advanced Spine Institute Encino, CA 9/2014

Medical Assistant

Answered telephones, scheduled/ cancelled appointments, verified insurance, screened patients.

A.V. Pulmonary Associates, Lancaster, CA 9/2011 - 5/2014

Medical Assistant

Insurance verification, Pulled/filled and created patient charts, Roomed and vital patients, Scribing, Customer Service, Clean and prep patient rooms, Administered injections, Urinalysis, and operated EKG.

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