Software Developer Customer Service
Resume:
NuLynne Stephenson-Burley
Monroe, OH 45050
Phone :614-***-**** Cell
Email :************@*****.***
Work Authorization : U. S. Citizen
PROFESSIONAL EXPERIENCE :
Over twenty-one years of Information Technology experience. Most of my experience is in COBOL (CICS and Batch), VSAM, DB2, JC,L Panvalet, Easytrieve Plus, Procs, SPUFI, MQ, File-Aid Expediter (Batch and CICS), and Change Man in a TSO/ISPF Software Development Life Cycle atmosphere on an IBM MVS mainframe (zOS) operating system in the insurance industry.
EMPLOYMENT HISTORY :
05/10/2017 through 08/26/2017 : Crown Staffing Solutions - Temporary Staffing Company
Company/Title : Penn Ridge Transportation/Customer Service/Office Administrator
Main Focus : Penn Ridge Transportation is a delivery hub for Best Buy. We took calls from customers, stores, drivers, and the main distribution center regarding any issues that may arise. Updated several systems applications throughout the day as work was completed. Created and made sure routes were completed, printed, and collated for drivers for the next day’s business. Much multi-tasking involved.
10/07/2016 through 01/05/17 : Crown Staffing Solutions - Temporary Staffing Company
Company/Title : Powersonic Industries
Main Focus : Assemble and distribute conductors and cables. Much multi-tasking involved.
03/2014 – 06/2015 : Nationwide Financial - Dublin, OH
Title : Software Developer
Main Focus : I was involved in the annuities application for Nationwide, experienced in all phases of the software development lifecycle - research, designing, coding, testing, debugging, and implementation of new and upgraded applications. Our main duty in my unit was resolving defects in our system. There were many when I joined Nationwide. Our goal was to reduce these defects in a very old system as quickly as possible. I performed, on a rotation basis, on call support for the annuities application at Nationwide, resolving problems and/or issues that would
occur when our batch systems ran at night to ensure the systems were available by the time the online systems came up at 6am.
ACHIEVEMENTS :
I received many "Bravo" rewards that were given to employees who went over and above on certain issues, especially for the on call support problems that got resolved.
2010 to 2010 : Citi Bank - Cincinnati, OH
Title : QA Test Analyst
Main focus : As a QA Test Analyst, we received test cases from the IT developers and the business unit to verify changes or upgrades to the banking application, and that they were correct or incorrect before turning over our findings and results back to the developers.
2009 - 2010 : Kroger - Blue Ash, OH
Title : Software Developer, Retail - Supported Fred Meyer, a newly-acquired company of Kroger Company, Inc.
Main focus : To service customers information requirements (millions of lines of code within hundreds of COBOL programs and over forty-one system applications) by designing, developing, coding, testing, debugging, documenting, implementing, maintaining, and supporting (24X7) applications as required.
1988 - 2008 : Ohio Casualty Group - Fairfield, OH
Title : Software Engineer, Insurance
Main focus : To service customers information requirements by designing, developing, coding, testing, debugging, documenting, implementing, maintaining, and supporting (24X7) applications as required (millions of lines of code within hundreds of COBOL programs and a variety of systems applications that interfaced with many other applications as well).
Attend design meetings with business liaisons, research and design of new code development or code enhancements to existing programs, code the necessary changes, test in several different testing regions to prove the code changes are correct, utilize test cases and regression testing to verify accuracy of prior code after the new changes are implemented, implement the code into production, 24X7 on-call support for all testing and production regions on a rotating basis, disaster recovery duties. In the last eight years of my career, I worked with DB2, SQL, and XML to assist with mainframe and server interfacing for Commercial Lines, Personal Lines, and Automobile insurance systems. I was specifically asked, due to my work experience, knowledge of the Commercial Lines systems, diligence, and quality of work in the past to take on a new and exciting challenge by moving from the Commercial Lines unit to the newly-developing area called PARIS, which became the newly automated client-server / mainframe application utilizing DB2, JAVA, SQL, and COBOL. I was assigned to develop the Conversion Renewal automation for the back-end mainframe side i.e., development of all transactions for most Commercial Lines of business to be "converted" from the legacy systems to the new structure. Upon completion, I mentored and aided two co-workers in the remaining lines of business for the Conversion Renewal project - from the development phase into production.
ACHIEVEMENTS :
Received two Presidential team awards for the new development of the Commercial Lines and Personal Lines systems received "Exceeds Expectations" several times at my year-end reviews over the years, one of those awards being given for the work on the Conversion Renewal project for the Commercial Lines system received bonuses and many "Pride Pin" awards for quality, professionalism, teamwork, and determination in completing projects before or by very aggressive target dates and for on-call support duties of fixing production problems throughout the night so that our systems would be up and running for our customers in time for the next morning’s book of business. When Ohio Casualty Group was bought out by Liberty Mutual, I, as an OCG employee, had to train my Liberty Mutual replacements on my daily job duties, my units systems, projects in progress, SQL code / DB2 tables, program(s) logic, nightly production on-call support, etc. I was praised by my manager and the Liberty Mutual team members on my professional, thorough, and team-oriented attitude and pride I continued to possess although my job had been displaced. I have the ability to handle a heavy workload, multi-task and complete projects on time and according to specifications.
COURSES COMPLETED :
Attended and completed company-sponsored SQL / DB2 courses attended company-sponsored JAVA courses to begin utilizing these skills yet was unable as the company had been bought out, hence the elimination of many I/T jobs.
OTHER SKILLS : Microsoft Word, Microsoft Word Excel – Basic skills, but I am able to quickly update already-existing document templates.
OTHER EMPLOYMENT INTERESTS : Data Entry Operator / Clerical, Office Administration Support.
Contact this candidate