Customer Service Assistant

Alicia F. Diaz-Morales

**** **** * ******; Hialeah, FL 33013

Cell: 305-***-****

Email: **************@*****.***

Professional Profile:

I specialize in customer service, receptionist as well as clerical for the past 26 years. I have assisted clients of all nationalities in person as well as on the switchboard.

Summary of skills:

Switchboard

Fax, Copy machine, scanner

Dealing with clients’ files

Placed orders for office supplies, furniture, etc.

Microsoft Word, Outlook, Excel (some) and willing to learn

Work Experience:

Keiser University, Miami, Florida

Admission Receptionist

Answer the phone and transfer to appropriate person or department 3/23-30/2018

Log in Appointments and Call/Guest

First time students: complete sheet and testing

Closing of each day (logs sheets)

VALIC, Miami, Florida

Client Service Assistant

Provide administrative support to a VALIC professional 8/2012-6/2017

Monitor and manage Financial Advisor’s calendar

Respond to client requests for forms or literature

Assist with processing paperwork, client mailings and other assigned tasks

Miami-Dade College, North

Student Service Assistant

Assisted students with their problems 8/1999-9/2010

Took care if student both in person and the switchboard

Scan/linked paperwork the student submitted into system

Supervised student assistants on a daily basis, etc.

Secretary of Financial Aid Director

Assist both students and administrators needs

Dealt with students and staff from all eight campus

Preform secretarial duties

Assisted 3 administrators daily activities

EDUCATION:

Miami-Dade Community College, North:

Associate of Science Degree (Business Administrative) 8/1981 – 5/1984

Associate of Science Degree (Secretarial Science) 8/1978 – 5/1981

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