Information Technology Customer Service

Bhaumik Sony

Phone 404-***-****

E-mail ***************@*****.***

LinkedIn

www.linkedin.com/in/bhaumik-sony-66a3b5a3

GitHub https://github.com/bhaumiksony1995

Creative computer science graduate with resourceful programming and web development skills. Innovative, goal oriented, and informed concerning cutting edge technologies in the industry.

Education

08-2014 - 05-2018 Mercer University

Bachelor of Science degree in Computer Science

Bachelor of Arts degree in Information Science and Technology

Skills /

Programming/Debugging skills in C, C#, C++, Java, Python, HTML, CSS, Bootstrap, JavaScript, WordPress

Exposure to PHP, Ruby, Fortran, LISP, GO, Julia, Perl, Ada, AngularJS, JSON

Technical skills troubleshooting hardware and software related issues. Quality customer service skills to deal sensitively with customers who have malfunctioning hardware or software

Photoshop, After Effects, Illustrator

Strong problem-solving ability

Platforms: Windows 7/8.1/10, Mac OS, Command Line Linux and Ubuntu

System updates, OS patches, hardware updates, hardware and software inventory

Installing and supporting virtual infrastructure using HyperV, VMware, and Parallels

Experience designing, installing, and supporting workstations and servers

Work Experience

05-2015 - present Field Technician

Mercer University Information Technology

Provided technical support to students, faculty, staff, and administrators. Responsible for the installation, maintenance, and support of computer hardware and software. Responsible for the installation, removal, and adjustments to PC’s, printers, and telephony systems. Equipped with skills to provide on-site support for customers. Assisted with planning and executing Windows/Linux (CentOS) computer lab setup for new science building on campus.

Projects

360 Degree Virtual Tour - worked with team of 6 to develop a virtual tour of the Mercer University Computer Science building. Utilized HTML, CSS, and PHP to create a webpage that contained a panoramic viewer to be able to "walk through" the building in a virtual view.

Additional Activities

04-2017 - 05-2018 Delta Epsilon Psi South Asian Fraternity, Inc.

Established the Alpha Mu chapter at Mercer University Served as service chair and and web master

08-2014 - 05-2018 Google Developers Group

A local group of developers who are specifically interested in Google products and APIs. Hosted a variety of technical activities for student and non-student developers in the area. Shared ideas and networked with fellow developers in a place to learn about Google technologies and development tools, as well as what local companies and developers are doing with these technologies. Focused on developers and educational technical content.

References

Bob Allen, Mercer University, Professor/Chair of Computer Science, *******@******.*** Andy Digh, Mercer University, Associate Professor/Director of INT 101, *******@******.***

Brent Walker, Mercer University Information Technology, Director: IT Help Desk and Field Support, 478-***-**** Jeffery Barrett, Mercer University Information Technology, Team Lead – Field Support Services, 478-***-**** Anand Shah, KPMG - US banking technology and Financial Services Analytics Leader, 678-***-****

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