Customer Service Care

Diane A. Young

** ******** *******

Collingswood, NJ 08108

*****@*****.***

(H) 856-***-****

(M) 609-***-****

OBJECTIVE:

To obtain a position in the field of hospitality and customer service. I am passionate about helping others and assisting companies in achieving the highest level of customer care possible. I am a highly motivated and anextensively experienced individual with ability to carry out programs under established policies and command the respect of staff. I am proficient in MS Word and MS Outlook. I have the ability to work independently or with a team. Problem solving, leadership, and communication skills are some of the qualities developed from my experience as a Supervisor, Call center Representative and a customer relations representative.

PROFESSIONAL EXPERIENCE:

Titles:Escort-express service (06/12 – Present)

Location: VIRTUA Hospital

Duties:

Assists and supports all departments by transporting patients to and from units/departments; uses wheelchairs, stretchers, or bed.

Care for and clean wheelchairs/stretchers and initiate appropriate action when repair is required (check supply of oxygen, replenish and change regulators as necessary).

Coordinates with other transporters based on patient schedules to ensure smooth flow of transport operations; communicates patient information to nurses and testing (diagnostic) departments as necessary.

Titles:Customer Service Call Center Representative (2010-2012)

Location: PRWT Services

Duties:

Answered various inbound calls concerning City of Philadelphia parking tickets and alarm system for residential homes and companies.

Scheduled hearings for various disputes

Titles:Module Processor(2009-2010)

Location: BNY Mellon Bank

Duties:

Validated checks for remittance using 10 key.

Processed payments based on specifications provided for each payee account.

Prioritized customer accounts based on deadline requirements.

Titles:Supervisor (2007 - 2009)

Location: Greyhound

Duties:

Assisted the terminal management team to ensure a pleasant and safe customer service experience in the terminal.

Directed the work of Customer Service Associates and ensuring smooth work flow within the terminalComplied with all aspects of the anti-money laundering program and SAR.

Coordinated activities and provides guidance to CSA’S.

Assisted management team with GPX accounting functions and cash controls.

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