Information Technology Cyber Security

ROCHELLE L MORTON

**** ******** *******, ***********, ** 20747 240-***-**** *********@*****.*** TOP SECRET clearance Accomplishments

Member of NSBE, APA, PTCB and AABE organizations.

Filled and dispensed an average of 400 prescriptions per day with 100% accuracy. Provided technical support and troubleshooting skills to over 1000 users resolving issues at a 100% accuracy. Professional Summary

Energetic Cyber Security Undergraduate who provides the experience and critical thinking necessary to successfully facilitate client relations. Motivated customer service specialist with over 10 years of retail, hospital, and helpdesk experience in a fast- paced and team-based environment. Fast efficient learner with demonstrated versatility in adapting to ever-increasing complexity in the healthcare and Information Technology industry. Skills

RHEL CentOS 6.X HTTPD Directory Remedy MRAMS

Folder Computing Essentris Windows 10 Remote Desktop MDM

Linux Command Unix Command Oracle BES-12 Xenmobile

RPM YUM GSL Excel Data Entry Specialist

ACL LVM GREP KVM LDAP Outlook Ipost Microsoft Exchange Admin Center

Networking Routing Syntax Configuration RSA Console Active Directory

Open SSH NFS Microsoft Applications Pharmacy Automation Global Open Net

CHCS Script-Pro Pharmacy Automation Troubleshooting Skills

Q-matic Accu-Med Pyxis Citrix Receiver Citrix Developer Work History

Service Desk Administrator (40 hours/week) 02/2018-Present Department of State/Information Management Resources-Washington, DC

Resolve over 90 troubleshooting calls weekly.

Greet customers over the telephone using mannerly phone etiquette.

Email customers using mannerly email etiquette.

Listen to customers’ queries intently and make mental (and physical) notes on how to answer them.

Provide customers with technical support for IPhone, IPad, Blackberry, Samsung, and Global Open Net tokens (telework- ready).

Assist customers by providing them with step by step instructions.

Attempt to resolve customers’ problems by providing them with self-fix guidance.

Look through generated tickets and type notes pertaining to information or minor problems.

Assess tickets to ascertain its escalation depending on the issue.

Troubleshoot problems and malfunctions by quickly navigating through multiple systems.

Train clients on how to use software and hardware by providing them with guidance.

Handle technical requests such as password resets, drive mapping and user accounts setup.

Maintain call and email logs of problems and queries.

Multitask through multiple applications to fulfill the user’s needs. Senior Certified Pharmacy Technician (40 hours/week) 10/2011-04/2018 Department of Defense – Fort Belvoir, VA

Managed drug and supply inventories.

Properly filled and dispensed an average of 2000 prescriptions per week.

Exhibited proficiency in IV and chemo compounding.

Properly cleaned and maintained department equipment such as IV hoods.

Compounded and repackaged medications, including unit-doses, topical medications and sterile products.

Troubleshoot mechanical issues with Pyxis machines and other equipment.

Performed technical processes required to dispense medications to patients.

Completed new and updated patient profiles, including lists of patient medications.

Correctly completed pharmacy paperwork, including daily and weekly reports.

Receptively answered customer questions and helped locate desired items in the pharmacy.

Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.

Verified and labeled prescriptions with the 8 point check.

Hand counted control medications, measured liquids and reconstituted antibiotics.

Assessed the correct identity, strength and purity of medications.

Effectively prioritized tasks and organized workflow to increase efficiency.

Partnered with management team to develop and implement in-store programs to increase sales.

Directly supervised many Pharmacy Technicians, interns and support staff while on duty.

Communicated regularly with physicians, nurses, insurance companies and managed care organizations. Education

Bachelor of Science: Cyber Security (Management and Policy) (4.0 Current GPA) 01/2018-Present University of Maryland University College – Adelphi, MD

Ethics in Information Technology, Fundamentals of Networking, Cybersecurity Process & Technology, Advanced Technical Writing, Authoritative Research

Support technical demonstrations. Synthesize technical information into reports and presentations. Associate of Applied Science: Information Technology (3.35 Final GPA) 09-2014-12/2016 Prince George’s Community College – Largo, MD

Programming Logic and design, Integrated Software Applications, Computer Security Plus, Database Management, Telecommunications, Help Desk Tools and procedures, Linux Operating Systems I, Linux Operating Systems II, System Analysis and Project Management, Internet and Web Technology, Authoritative Research

Support installation, testing, documentation, and deployment of Content Management Systems on Amazon Web Services. Integrate CMS on Content Distribution Networks in proof of concept implementations. Certifications

CPR certification (CPR/AED) July 2017-July 2019

Pharmacy Technician (PTCB) April 2018-April 2020 Hobbies

Cooking, playing on computer, listening to music, being a football mom, watching sports, traveling, and learning something new.

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