Customer Service Sales

A

**** ***** *****, *******, ** ***** • Cell: 314-***-**** • ***********@*****.***

Professional Summary

Qualified Customer Service Representative with 32 years in fast-paced customer service and call center

environments. Personable and professional under pressure.

Skills

Exceptional communication skills Microsoft Outlook

Credit card processing Data Entry

Multi-line phone talent Billing/Accounts Receivable

SOE, SAP, and Sales Force Computer

Cisco Phone System

Work History

Sales and Customer Service Specialist, 10/2007 to 4/6/2018. My job position was eliminated at the local branch level .

WW Grainger – Saint Louis Mo

Answered an average of 70 calls per day by addressing customer inquiries, solving problems and providing

new product information.

Built long-term customer relationships and advised customers on purchases and promotions.

Communicated with vendors regarding back order availability, future inventory and special orders, as well as

Freight Companies to track product shipments.

Process credit card payments for product purchases and credit card search

Inside Sales and Customer Service, 09/1985 to 10/2007

OK Vacuum & Janitor Supply Company/Renard Paper – Saint Louis MO

Sales and Service of Janitorial equipment, supplies and parts

Support Customer with product knowledge

Data entry, billing and accounts receivable

Education

High School Diploma: 1983

Mineral Area Community College - Park Hills Mo

Additional Information

References

John Klipsch- Branch Manager WW Grainger St. Louis, MO 314-***-****

Bill Kemper- Strategic Account Executive WW Grainger St. Louis, MO 314-***-****

Gary Bougeno- Branch Manager Meineke Repair Fenton, MO 636-***-****

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