Project Manager

Swapna Akula, PMP/SCRUM Master

408-***-**** » ******.*****@*****.*** » Frisco, TX

Technical Project Manager, SCRUM Master, Software Engineer, and Application Developer

Innovative technological leader with background of 13+ years integrating Agile methodologies into project management, maintaining oversight of timely deliverables with appropriate allocation of resources to maintain quality assurance. Recognized with multiple departmental recognition awards recognizing organizational contributions through successful project completion. Skilled at leading and managing teams as a SCRUM Master, with cross-functional collaboration to ensure accountability from all team members, with outstanding communication skills. In-depth design, architecture and programming/troubleshooting experience in application development- web services, cloud integration, web applications, and databases. Core strengths include the following:

Project Management » Agile Methodologies » Process Improvements » Project Plan Development » Optimizing Resources

Cross-functional Collaboration » Leadership » Cost Reduction » Technical Documentation » Vendor Management

Risk Management » SCRUM Master » Requirements Gathering » Centralization » Cloud to Internal Database Integration

Overview of Contributions

Led end to end project management for a new front office setup, ensuring consistency and best practices across SAP projects throughout the IT organization.

Developed and executed a consolidated downtime calendar process to manage Enterprise platform lost time, decreasing technical interruption from 25 to 4 hours quarterly, doubling customer satisfaction and revenue.

Led the technical and project management aspects of EOL TIBCO AMX platform integrations, resulting in corporate savings of250K of renewed license costs

Technical Expertise

Project Management Tools: MS Project, MS PowerPoint, MS Excel, Rally, GitHub, TeamCity, JIRA

Operating Systems: Windows Server, Windows UNIX, Linux

Programming Languages: C#, C++, Java, VB.NET

Scripting Languages: PERL, Shell Script

Platforms: MuleSoft, Denodo, TIBCO, AMX

RDBMS: SQL Server 2014, SQL Server 2012

Web Technologies: HTML 5, Angular JS, ASP.NET

Professional Experience

Intel Corporation 7/2005-3/2018

Technical Project Manager/SCRUM Master: Downtime Calendar Project, 1/2017-3/2018

Established a robust calendar process to manage enterprise platform downtime, with collaboration of management to charter and approve project. Designed project management and subsidiary plans to minimize corporate risk while adhering to set schedule for all deliverables. Built consensus across 65 stakeholders to identify requirements, plan, provide feedback, and review results. Led a SCRUM team of engineers to align execution goals, throughput, and resource utilization

Reduced downtime of SAP and other enterprise platforms from 25 to 4 hours quarterly.

Results of this project doubled both customer satisfaction and organizational revenue.

Worked with product owner to create and maintain product backlog; Worked with SCRUM team for sprint planning and backlog maintenance; Daily stand up meetings; sprint reviews and retrospectives; managing burn down charts, velocity

Identified inefficient processes and automated manual work through script developments and design of interdependencies across systems, aligning sequences to minimize or eliminate downtime.

MS Project for managing schedules, resources, milestones, Gantt charts; Rally for SCRUM product backlog, burndown charts, daily scrum meeting updates, sprint backlog/planning/retrospective

Technical Project Manager/SCRUM Master: SAP Projects, 5/2017-12/2017

Established process to dispose new SAP projects arriving in IT organization. Developed project charter creation and received approval. Gathered end user requirements and finalized scope to customize process of project selection utilizing weighted averages.

Designed procedures to maintain schedule, risk mitigation, and quality assurance across new SAP projects.

Worked with several stakeholders to understand the existing processes and develop overall scope and new requirements; milestones and timelines.

SCRUM Master for a team of developers/testers/infrastructure; Worked with product owners and business analysts for product back long creation and maintenance; Ran all the ceremonies of SPRINT- planning, review, daily stand up meetings, retrospective

Monitored all aspects of project through review and successful closure.

Used MS Project through the lifecycle of the project and Rally for SCRUM methodology implementation

Technical Project Manager/Group SCRUM Master: SalesForce Cloud to Defect Tracking Systems Project, 5/2015-4/2016

Collaborated with stakeholders to gather complex requirements to launch bridge between SalesForce Cloud and internal defect tracking systems. Established baselines and created cost, schedule, risk, and quality plans. Co-managed the design of new platform for implementation of integration hub. Project was successfully accepted by stakeholders. Documented lessons and archived documents following completion. Ensured delivery of project remained within budgetary and scheduling parameters.

Managed SCRUM of SCRUMS- which included working with junior scrum masters to ensure their product teams’ development, execution and quality were on track. Conducted SCRUM ceremonies with the SCRUM teams’ ambassdors.

Team received Departmental Recognition Award in IT acknowledging contributions of project.

Significantly minimized complex cloud call resolution time.

MS Project for PM duties and Rally for Group SCRUM Master duties

Technical Project Manager/SCRUM Master: Intel Application Profiler Project, 4/2013-8/2016

Directed project to centralize user applications to optimize reuse and security tracking, in alignment with corporate Application Security initiative. Defined project charter and high-level scope, developed project schedule, and integrated KANBAN Agile methodology to track deliverables across team. Executed quality assurance and testing plans following each sprint, with sign off from stakeholders at each juncture of project. Documented and archived technical material.

Integrated KANBAN for the execution phase to maximize productivity in maintaining IAP record of origin security data. This methodology evolved over several sprint cycles and a tailor made approach was achieved

Established process improvements following go-live and maintenance phases; integrated automated testing and deployments to optimize results of sprints.

Presented return on investment benefits to management, developing prototype coding sessions to demonstrate end results, thereby achieving funding for comprehensive project.

Several tools used were- MS Project, Rally, GitHub, Teamcity

Technical Project Lead: EOL of TIBCO AMX Project, 8/2013-2/2014

Managed the task force and transition of shutting down AMX platform, connecting Intel Premier Support and newly implemented iPaas Solutions, maintaining data integrity. Evaluated iPaas capabilities to choose most scalable platform for migration. Conducted fit gap analysis and transferred customer and item services for Master Data to Denodo, concurrently migrating Enterprise Issue Services to ESB IIS Platform.

Project launch resulted in corporate savings of $250K through decreased costs of support and license renewals.

Collaborated with engineering teams, management, and stakeholders to build consensus regarding benefits of transition.

Separated the EOL process and replacements into two projects to achieve optimal results.

Technical Project Manager: Enterprise Issue Management Integration, 1/2010-10/2011

Established a unified vision through collaboration with stakeholders to identify requirements, clearly define rules, and coordinate with development team to implement solutions. Spearheaded Enterprise Issue Management Integration between HSD and Intel Premier Support to design a bridge to support the seamless flow of issues from OEMs filed through IPS to the internal HSD databases for rapid triage and resolution. Managed a team of five direct reports from inception to deployment of project, identifying and addressing risks, defining scope, and drafting the project charter. Oversaw schedule of completion, change management plans, and reviewed steps to ensure accuracy.

Awarded three Departmental Recognition Awards in support of project leadership.

Transitioned with ever-changing infrastructure, adapting to updated requirements to ensure on time completion.

Identified top infrastructure subject matter experts and incorporated suggestions, maintaining schedule for deliverables across team.

Prior to 2010 I was a project technical lead and application developer/software engineer. Highlights of some projects:

Enterprise web services management for Master Data Organization- Designed and developed web services/API at Enterprise level that enabled developers to consume, write and update master data stored in several databases CIMHUB, Profisee, Denodo. I led the technical team during testing/troubleshooting sessions. I oversaw the team automate test and deployment scripts.

HSD-CQ Bridge interface project for all Post Silicon projects- Designed and Implemented a bridge that enabled sightings, bugs and issues to flow from hardware projects that taped out to internal databases for resolution. My biggest contribution on this project during post development stage was to troubleshoot various complex scenarios and putting the best fix in place

Intel Application Profiler – Introduced an innovative collaboration technique among architects and developers called “Accelerated Results Center” (ARC). Using this method I led several development phases of a web application called “IAP” – used by Intel Security to track all user developed software at Intel for compliance and security

Developed integration modules on TIBCO AMX for managing lifecycle management of Issue resolutions between external OEMs of Intel and internal Technical Marketing Engineers and Application Engineers

Education & Certification

Master of Science in Computer Engineering, 2004 Santa Clara University, Santa Clara, CA

Bachelor of Science in Computer Science and Engineering, 2001 Priyadarshini College of Engineering, India

Recipient of Gold Medal Award for excellence in academic achievement

Project Management Professional (PMP) Certification 11/2017

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