Manager Support
Resume:
Michael Plempel
Womelsdorf Pa. 19567
(Cell) 484-***-**** (Home) 610-***-****
Email ********@***.***
PROFESSIONAL SUMMARY:
IT professional specializing in systems, applications and hardware support, with strong attention to detail, effective communications with focus on building business partnerships and collaboration. Highly effective and efficient in problem solving by developing and implementing innovative solutions for systems problems and IT challenges. Strong work ethic; dependable, dedicated professional capable of building excellent customer relationships and functions well as a team player to foster excellent client relationships.
PROFESSIONAL EXPERIENCE:
Office Manager IT Manager 5/2017 to Present
Denver Truck Painting
49 Trinity Dr.
Leola Pa.17540
Currently supporting and managing 15 end users for a small firm that has two locations. I have installed a new Server, PC’s, Printers and a new phone system to bring company up to date with current standards, I have Upgraded all PC’s to Windows 10, and Microsoft Outlook 2013, Responsibilities Include job scheduling, Payroll time verification, Purchasing of all equipment and office supplies, Monitor all software and install upgrades to software as needed, Setup and maintain all user accounts and system rights.
IT Manager / Senior Support Analyst
Tompkins Financial Corp, VIST Bank 7/2012 to 5/2017
1240 Broadcasting Road Wyomissing Pa. 19610
Responsibilities:
Manage the IT department and support for 21 Pennsylvania VIST Bank and Insurance locations with over 200 employees. Oversee ordering and installing all computer equipment in Pennsylvania. Manage and maintain all Server and Telecommunications equipment. Work with multiple vendors for support needs.
Provide Tier II Helpdesk, Desktop, and Server support to over 1500 users in the New York and Pennsylvania region. LOTUS NOTES 8.5 and 9.0 Administrator. Complete Software installs and upgrades, Microsoft Outlook, Microsoft Office 2003 thru 2013. Create and burn multiple Images for desktops and laptops. Manage and maintain all bank branches Computer equipment, Printers, Security Cameras, DVR’s, and Video software. Complete PC Desktop, Laptop, and Printer Software and Hardware Support, troubleshooting, and repair.
Senior Computer Analyst 2/1994 to 3/2012
CompuCom - Wyomissing, PA
(Home office: 7171 Forest Lane, Dallas, Texas 75230) 972-***-****
CompuCom is a worldwide leader in IT Outsourcing, Consulting and Integration, Which provides innovative IT solutions. My role was primarily dedicated to providing complete IT support for Wells Fargo Banking, Trust & Securities Branch sites.
Responsibilities:
Manage multiple teams across the United States for multiple conversions for Wells Fargo, Provide Helpdesk level 2 Support for national GE TIP Account. Troubleshooting, analysis and problem solving on all servers, multiple types of PC’s, peripherals and software. Installed upgrades and updates nationwide. Managed multiple state locations for conversion from Wachovia to Wells Fargo systems. Maintained compliance with strict SLA standards for repairs in accordance with contract requirements. Completed assigned projects on servers, PC’s and software rollouts. Provided end user support for Wells Fargo Bank systems in bank branches, Securities Division and Mortgage offices. Windows 7 upgrade and migration from windows XP. Data recovery, backup and restore.
Notable Achievements
Successfully supervise and managed major projects and teams for Wachovia Bank to Wells Fargo Bank conversion, completing all assignments “on time” and in high quality manner
“On-time” installation of associated hardware, software and testing.
Achieved call response and help desk ticket closure rate of 99.8%.
Achieved 99.7% SLA attainment
Established cost effective policies achieving 100% reduction in errors.
Successfully attained and maintained all required IT certifications
Education:
Berks Technical Institute
Reading Pa.
Completed Data Processing Certification, RPG II Programming Certification, COBOL Programming Certification along with over 1600 hrs. of programmer training completed.
Certifications:
Certified “A+”
Certified HDI
Dell- Laptop, Desktop, Workstation, Printers, Servers
IBM- Desktops, laptops
Lenovo laptops
HP- Desktops, Laptops, Printers, Plotters and Servers
Lexmark- Printers and MFD’s
Compaq- PC’s and Servers
Toshiba- Laptops
Epson- Printers,
Certified Network cabling and troubleshooting.
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