Data Analyst Microsoft Office
Resume:
MingJun Li
** ***** ******* ******* ******, MA **169
**********@*****.***
SUMMARY Critical thinker, researcher, data analyst, multi-tasker, logical problem solver with strong numerical, analytical, and diagnostic skills seeking opportunity to use skills in any area of business and analytical activities
• Technical Skills: SATA/SAS Application, Microsoft Office, Photoshop
• Fluent in both English and Chinese
EDUCATION University of Massachusetts Amherst, Amherst, MA College of Natural Sciences September 2013-May 2017
• Bachelor of Science in Mathematics-Concentration in Statistics, Minor in Economics RELEVANT Mathematical Statistics with Applications, Regression Analysis, Actuarial Financial Math, COURSES Theory of Numbers, Money and Banking, Game Theory EXPERIENCE Cathay Pacific Airways, Boston Logan Airport, Boston, MA Passenger Service Agent February 2018- Present
• Provide assistance to passengers with check-in procedures, reservations, seat arrangements, ticketing, boarding, and baggage processing duties
• Control computer terminal operations and jet bridge functions
• Respond to, investigate, and resolve customers’ inquiries and complaints in an empathetic manner
• Organize and manage ticket invoices and generated reports
• Facilitate inter-departmental communication to provide customer support effectively
• Supervise the security position and enforce proper boarding procedures
• Work as a team member to solve any possible delays as well as manage work flow to meet and exceed quality service goals
Z & H Kitchen Cabinetry, Inc., Weymouth, MA
Data Analyst and Billings Specialist May 2017- Dec 2017
• Inputted inventory data, customer orders, vendor receipts, and invoices into system
• Analyzed and created monthly reports about inventory, costs, and revenue
• Managed the design and sales process
• Generated customer invoices and served as client contact for billing/invoicing questions and identifying and resolving any billing discrepancies/problems
• Gathered statistical information about clients and orders to create reports Au Bon Pain, Boston, MA
Counter Staff/Cashier May 2013- August 2014
• Ensured accurate and precise cash handling and sufficient change
• Completed transactions accurately and efficiently and ensured customer satisfaction
• Answered customers’ questions about products pricing and ingredients
• Maintained standards of cleanliness and organization
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