Robert C. Marrone

508-***-**** mobile ac6eiy@r.postjobfree.com

Proven Pre-sales, Services & Program Management Professional

I am a highly effective corporate resource for field readiness and support and customer-facing engagements. I am skilled at organizing and implementing strategies and tactics to drive product release, service plans and revenue goals to ensure total customer experience and satisfaction.

Excellent presenter and public speaker at ease with large audiences and C-level management.

Adept at detailed presentations and reports as well as necessary dashboard briefs.

Areas of Expertise:

Organization & Leadership:

Communications Skills:

Technical Background/Skills:

Program Management

Skilled Writer & Presenter

VMAX Hardware & Software

Pre-Sales Support

Escalation Management

Field support for VMAX

Excellent Public Speaker

Customer Communications

Large audience and C level

XtremIO & ScaleIO

Storage Industry Knowledge

Sizing tool experience

EMC Corporation 2000 - 2015

Senior Service Manager, Program Manager, Technical Pre-sales & Delivery SME

Symmetrix VMAX Hardware, HYPERMAX OS, Software, Security Solutions

Create and support of VMAX field Champions

EMC Symmetrix VMAX hardware and software solutions

XtremIO all flash array Corporate Support Specialist solutions team

ScaleIO Corporate Support Specialist for solutions team

Field presales support for complicated migrations and replication solutions

Program management for new releases providing schedule and implementation strategy for field training readiness

Mentor and manage Virtual Service Delivery (VSD) team support in Bangalore, India to assure they have skills needed for Symmetrix solutions design.

SME and program direction for Data Encryption at Rest and eLicensing for Symmetrix; lead pre-sales discussions with customers regarding encryption.

Team lead for program and services of VMAX Cloud Edition, ScaleIO, XtremIO array and products

Deliver pre-sales roadmap and technical presentations to C-level management, account teams, and customers

Manage team and resources for solutions design

Quantum Corporation 1996 - 2000

Customer support manager and field representative for state of the art Solid State disc products

Prior position in services management at Eastman Kodak, Co

EDUCATION & SELECTED PROFESSIONAL TRAINING

Clark University – B.S. Computer Science – Summa Cum Laude

Program management (PMP) courses.

Managing Remote and International teams

Courses for working with Japan and India

Public speaking courses

Business writing courses

Six sigma and ISO training.

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