Customer Service Data Entry

Glenda Thomas

Insurance Producer

Sherman, TX

******.******@*****.*** - 903-***-****

WORK EXPERIENCE

Office Manager

Ibrahim Sangare State Farm -

****-** - *******

Licensed in P&C, Life and Health

Notary

Corporate Trainer/ Tax Examiner/ Billing Specialist AllCare CDS & Financial Management -

2014-06 - 2016-11

Financial management services provider for consumers under the CDS option Weekly employer & employee tax processing

Tax reconciliation

940, 941 and State UI tax processing

Oversaw payroll clerks

Created guidelines for payroll processing, tax preparation and tax billing Trained staff on payroll software

Liaison between company and government agencies

Loan Processor/ Collector

First Capital Finance -

2009-01 - 2010-01

Originator of signature loans

Created a new filing system for tracking existing loans and those in default Daily communication with approximately 100 clients regarding payment of outstanding loans Drafted correspondence specific to escalating levels of defaulted payments Took daily deposits to bank

Customer Service Representative

Kelly Services Trailblazer - Denison, TX -

2008-01 - 2008-04

CSR

Provider support for enrollment in Medicare/ Medicaid Provider Support for claim denials

Call center atmosphere with over 100 calls from different regions underwriter, created new policies

BoatUS -

2006-03 - 2007-05

Division of Boat America Corporation specializing in personal water craft, RVs, and motorcycles Fielded incoming calls and emails regarding potential clients Discussed product lines

Addressed any client concerns

Under the supervision of an underwriter, created new policies Attended events to market our business such as boat shows and RV shows

Collected and posted payments

Created spreadsheets to track new and existing policies/ claims CSR-Tech Support

TCU IC HELPDESK -

2001-08 - 2005-08

Student led technical support and library assistance Fielded incoming calls and emails regarding issues with access of campus network and email Discussed troubleshooting software and hardware solutions Directed St u den dents how to access periodicals and on line databases EDUCATION

MBA in Business Administration/ Finance

American Public University

2014-12 - Present

SKILLS

ADP PAYROLL, customer service, Data Entry, payroll, payroll software CERTIFICATIONS/LICENSES

TX Property & Casualty Insurance License

TX Life & Health Insurance License

Notary Public

ADDITIONAL INFORMATION

SKILLS

May 2013 - December 2014 American Public University Charlestown, WV BA Psychology

Tax Preparation- Employer Business

Data Entry

10 Key

Excel

Payroll Software

Database management

Analytical thought

10 years of customer service

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