Desktop Support Technical

Long Xiong

**** *. **** **, *** * Milwaukee, WI *3218

***********@*****.*** Cellular Phone: 414-***-****

OBJECTIVE

Seeking opportunities for continued growth and professional development in the information technology industry that utilize analytical abilities, troubleshooting, and problem solving.

EDUCATION

University of Wisconsin - Milwaukee, Milwaukee, WI September 2012 – May 2017

Bachelor of Science Degree

Major: Information Science & Technology

Date of Graduation: May, 2017

Udacity January 2018 - Present

Nanodegree

Front-End Web Development

NexGent

CompTia Network + April 2018 - Present

EMPLOYMENT EXPERIENCE

Kohl’s Corporation, Menomonee Falls, WI July 2017 – Present

Desktop Support (Contract)

Provides timely and accurate end user technical support

Analyzes simple problems that have a set of possible solutions

Follows standard practices and procedures to analyze problems and/or data

Identifies and resolves technical issues on multiple platforms

Resolves assigned technical issues encountered in system architecture and infrastructure

University of Wisconsin-Milwaukee, Milwaukee, WI December 2015 – May 2017

Tech Repair Technician

Work closely with customers to schedule new and follow-up service appointments.

Assist in researching technical issues.

Assist with RMA’s, receipts of equipment, general shipping/receiving and all documentation

Provide direct technical support for customers as needed to ensure timely customer service and appropriate issue resolution.

Escalate technical support issues that cannot be resolved to ensure timely customer service and issue resolution.

University of Wisconsin-Milwaukee, Milwaukee, WI December 2015 – November 2016

Desktop Support Technician

Work closely with Desktop Support staff to provide efficient and cost-effective desktop and network technologies to support desktop and lab computers in the UWM networking environment

Escalate technical support issues that cannot be resolved to ensure timely client service and issue resolution

Provide 2nd level technical support in faculty/staff offices as needed to ensure timely client service and appropriate issue resolution

Record time spent on service calls and details of issues and resolutions

Assist in researching technical issues

CERTIFICATION

Udacity

Front-End Web Developer

HIGHLIGHT OF SKILLS

HTML, CSS, JavaScript

Software & Hardware Troubleshooting

Agile Management / Jira Agile / Sourcetree / Github

Active Directory / SCCM

Adobe Photoshop, Dreamweaver, & Illustrator

Remote Access / Group Policy

Re-Imaging PCs

Network Troubleshooting

Telecom Troubleshooting

Contact this candidate