Engineer Manager

Piyachat [Pam] Kitchaiya

https://www.linkedin.com/in/piyachat-kitchaiya-85943311/

Overland Park, Kansas 66221 816-***-**** ********@*****.***

PROFESSIONAL PROFILE

My long-standing interest is in Information Technology as evidenced in my education, training, and work experience. Also, my system and software engineering background, leadership, team work, organizational, and communication skills are to work with the project management team and customers to meet business needs, translate the needs into analytics and reporting requirements, and build essential reports.

Data Visualization Database Administration Program Development/Analysis Data Scientist

AIX/Solaris/Linux Project Management Health Information System PL/SQL Oracle

Business Analyst Big Data Support Production/Operation Network Administration

PROFESSIONAL EXPERIENCE

Cloudera Administrator/Hadoop Jan 2018– May 2018

Yotabites, Lenexa, KS

Installed, configured on Cloudera platform like HDFS, Yarn, MapReduce, HBase, Oozie, Hive, Sqoop, Pig, Flume, Kafka, Spark, and Hue.

Utilized Hadoop cluster capacity planning, performance tuning, cluster monitoring, and troubleshooting

Developed and worked on Spark, MySQL, and Postgres

IS Technical Specialist IV Apr 2017 – Sep 2017

Federal Reserve Bank of Kansas City, Kansas City, MO

Performed moderately complex application support and maintenance tasks such as supporting implementations, testing files generation and working closely with peer technical resources to perform incident root analysis.

Participated in design activities and created procedural documentation for moderately complex business applications such as BMC Control-M, SQL Server, JIRA, Remedy, WebLogic, WebSphere, GreenPlum, Oracle, and Pega.

Updated, maintained, and monitored the operation of moderate to automated system and application.

Worked with partners to troubleshoot, resolve, and document incidents.

Designed management information reports, tools, and systems.

Tax Examiner GS04 Jan 2016 – Mar 2017

Department of the Treasury - Internal Revenue Service, Kansas City, MO

Provided and assisted on inquiries initiated by taxpayers by determining information needed to resolve issues.

Researched data through internal computer system, accounting records, IRS officials or other agencies.

Took corrective actions to close a case and refer possible violation of tax law or legal determinations of tax code.

Software Engineer and System Administrator Jun 2006 – Jul 2013

IBM – Lenexa, KS

Experienced on proactive management of UNIX, Linux, and Windows on Lenexa and SVL site day by day compliance, with prompt troubleshooting.

Provided hardware and software installation, and system administration support, including system compliance, security testing and maintenance to IBM users.

Set up a query program to manage SDS ticket by focusing on SDS quality and customer satisfaction and providing a follow up support to customers needs in the timely manner.

Diagnosed hardware, installed software and setup systems by business and users’ requirements.

Monitored fixed asset inventory and collaborate with team player accomplish Green goals.

Provided continuous monitoring and compliance of all assets with IBM tools (e.g., eAMT, ITSAS, SCORe, CITM, USAM, and ITM).

Worked on Basic Security Option (BSO) to identify authenticity and accessibility for each ticket request.

Conducted SAT/KCO testing for all production systems and network infrastructure device using Ethernet, WAN, TCP/IP access protocol systems.

Maintained users’ compliance and access levels using IBM LDAP Account Management tools.

Developed automated validation system and generated weekly scripts and reports to detect errors and ensure optimal function of each server.

System Engineer Internship Establishing a Team Leader Jun 2004 – Dec 2005

IBM – Lenexa, KS

Worked with Quality Assurance (QA) team in developing rational script in compliance with security access levels and control measures to detect user’s access level and security level.

Led a special assignment and worked independently on SDS ticket and generated SDS report.

Utilized self-training and certified Microsoft products (Windows, SQL, Exchange, .NET).

Worked proactively with staff across disciplines in new project development.

System Engineer Jan 1997 – Nov 1999

Open Computing Technologies Bangkok, Thailand

Successfully worked with the project manager and customers in obtaining business requirements, installing, and maintaining SUN Partners Product such as Server Enterprise and Workstation Enterprise to meet the customer’s sales business partner requirements.

Developed Internet Firewall Tuning Performance and Network.

Developed and maintained application software for Array SSA100, SSA200, and RSM214.

System Analyst May 1994 – Dec 1996

International Software Factory Bangkok, Thailand

Performed database design and Client Server programming by using ER-Win and coding by Power Builder.

Developed Professional services and tested Business and Financial System Software using HTML, Visual Basic.

Used C/C++ in Modifying and testing order processing system.

EDUCATION

M.S., Engineering Management, The University of Kansas, Overland Park, Kansas, 2005 GPA:3.70

M.S., Computer Science, Rangsit University, Bangkok, Thailand, 1996 GPA:3.41

B.S., Computer Science, Bansomdejchaopraya College, Bangkok, Thailand, 1993

COURSE TRAINING and CERTIFICATIONS

Hadoop Administrator, Cloudera, Spark, Streaming Set, Pig, Sqoop, HDFS, Hive, Yotabites, 2018

Data Scientist with Python and R, PowerShell, and Metadata, FRB, 2017

Big Data Certification and Data Visualization Certificate, JCCC, 2017

Health Information Systems Implementation and Support Specialist Certificate, JCCC, 2016

Oracle Database 11g (SQL Fundamental, Database Administrator I & II, Performance Tuning), JCCC, 2013

Power Linux Administration, AIX Network Installation Manager, Managing Logical Partitions [LPARs] on Power Systems with HMC V7, AIX Dump Analysis, TCP/IP on AIX Problem Determination I & II, AIX system Basic, AIX administration I & II, and Project Management, IBM, 2006-2013

WAN Networking, SQL Server Certification, Exchange Server Certification, .NET) and Linux Certification, Project Management, Business Skills, Cisco, Comp TIA IT Project+ Certification, Graphic/Web Design and Oracle Certification New Horizon at Kansas City, 2003-2004

JAVA Programming and Web database design, UMKC, 2002

UNIX System Administration Certificate, Division of Continuing Education, UTA, 1999

Project of Management Skill for People, Chulalongkorn University, Certificate (MSP), 1998

VOLUNTEER AND INTERNSHIP

KC STEM Alliance-PLTW Senior Capstone, Burns & McDonnell, September 2017

Internship at HITS Department, The Kansas University Hospital, April 2016

Cerner Training Workshop. Blue Valley Center for Academic of Professional skill, Sept 2015

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