Harper McDonald

**** ******** ******, *******, ** 78641

512-***-**** ac6e51@r.postjobfree.com

A senior-level leader with broad professional experience and a useful combination of strengths in IT Systems Administration, Quality Assurance and Training. Solid technical understanding of complex systems and troubleshooting. Strong relationship building and interpersonal ability with clients and employees, experienced goal-oriented team manager.

Qualifications

Operating Systems

Red Hat, Ubuntu, CentOS, Mac OS X, Windows Server 2003, Windows Server 2003 R2, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016

Hardware

Cisco 1900, Cisco 2950, Cisco 2960 Switches, HP ProLiant DL385 G6, HP ProLiant DL385 G7, Dell PowerEdge R720, Dell PowerEdge 720XD, Dell PowerEdge T110, NetApp, EMC Storage Arrays, Cisco UCS

Software

VMware ESXi 5.5, VMware ESXi 6.0, VMware vCenter, VMware vSphere, VMware View, VMware Workstation, Oracle VirtualBox, Windows Hyper-V, Barracuda Cloud Backup, Symantec Endpoint Protection, Veeam, Office 365, Exchange 2010, Lync 2010, Lync 2013, Spiceworks, Microsoft SQL 2008, Microsoft SQL 2012, ServiceNow - ITIL, Team Viewer, System Center Configuration Manager (SCCM), System Center Operations Manager (SCOM), Virtual Machine Manager (VMM), Data Protection Manager (DPM), Windows Server Update Services (WSUS), Amazon Web Services (AWS), Dell Open Manage, iDRAC, iLO, ELK Stack, Icinga, Git, Jira, Confluence, Graphite, Grafana, Collectd, Terraform, Kafka, Storm, Zookeeper, Salt

Certifications

AWS Certified Solutions Architect 2018, VMware Certified Associate - Data Center Virtualization, Certification of Network Administration, LFS101x.2: - Linux Administration

Accomplishments

Phi Theta Kappa National Honor Society, Alpha Gamma Pi, Who’s Who among College Students of America, Vice President – Computer Studies Club, National Society of Leadership and Success – Sigma Alpha Pi, Quality Champion - Innovation Award, Quality Champion - Excellence Award, Quality Champion - Teamwork Award (x4), Microsoft “Ship-It” Award – MSDaRT v5.0

Professional Experience

CCC Information Services, Inc.

Applications Support Engineer – IT Operations – July 2016 – December 2017

Automated, provisioned and managed AWS cloud environments

Proficient in Linux System Administration and Bash Scripting for task automation

Performed software deployments to DEV/QA/Staging/Production environments

Corrected application issues and created Root Cause Analysis documentation

Operated, monitored and supported the Platforms for SLA’s, operational dashboards and reports using Graphite, Grafana, Nagios, and Collectd

Worked closely with Kafka, Storm, Consul, and Zookeeper open-source technologies

Created Architectural and Infrastructure diagrams for CCC software applications and AWS VPC’s

Designed and implemented Disaster Recovery plans on multiple platforms for CCC’s AWS infrastructures

Developed operational run book documentation for standard operating tasks for production and test environments

Worked closely with development during the design of applications and provided inputs from an operational perspective

Integration of operational dashboards, monitoring, alerting, reporting with NOC and Call Center infrastructure

Level III application support 24/7/365

Environment: Amazon Web Services (AWS), Linux, Terraform, Disaster Recovery, Monitoring Solutions, Support, Cloud Computing

Mobi Corporation

Systems Administrator - September 2015 – March 2016

Administered deployed and provisioned Windows and Linux environments Leveraged Chef for all application deployments to Windows and Linux servers

Strong knowledge of the SDLC and the agile development process

Heavily utilized CentOS for all deployments and daily tasks including Shell scripting

Identified areas of concern and scope of work for iterations to improve the overall process of deployments, development and administration

Fully virtualized environment utilizing VMware ESXi 6.0 and performed the upgrade from 5.5

Maintained and resolved alerts being monitored via Icinga

Automated backup solution for Mobi’s critical data to DR colocation site

Implemented SQL 2012 AOAG backup solution of crucial databases to DR colocation site

Used Git for application upgrades/version control

Familiarity with Jenkins and Stash/BitBucket

Maintained any hardware issues/upgrades on the ESXi hosts in the data center

Performed software application upgrades such as Jira, BitBucket and Confluence

Created detailed documentation on existing and newly implemented technologies via Confluence

Great communication/soft skills, both verbal and written

Environment: Amazon Web Services (AWS), VMware, Windows Server, Linux, Microsoft SQL Server, Jira, Confluence

Lower Colorado River Authority

Systems Administrator II – January 2014 – September 2015

Highly proficient with all versions of Windows Server operating systems

Involved with maintaining primary Data Center and a DR Data Center with over 100 racks each

Consolidated physical servers to virtual - Cisco UCS and NetApp storage (FlexPod Environment)

Daily use of VMware ESXi / vSphere / vCenter to maintain Data Center functionality and adherence to NERC/CIP compliance

Responsible for Cluster Failover services for Microsoft SQL 2012 AlwaysOn Availability Groups

Assisted with Root Cause Analysis and Data Center Infrastructure that affected daily business operations

Ensured data/media recoverability by operating backup systems appropriate to the operating system and resident application(s)

Active Directory provisioning, design and operation

Performed server system patch management via WSUS and Group Policy

Planned, documented and communicated operating systems, physical host and ancillary resource configuration standards

Operated a comprehensive system of inventory and monitoring for supported hardware and software

Daily use of ServiceNow to maintain ITIL compliance

Actively participated in professional development activities and planning

Provisioned, configured, operated and maintained physical/virtual servers and support services in alignment with business processing requirements

Environment: VMware, Windows Server, Linux, WSUS, Microsoft SQL Server, ServiceNow, Netapp, Cisco UCS

Actian Corporation

Senior Systems Administrator – July 2012 – November 2014

Exceptionally experienced with virtualized and cloud environments utilizing VMware / Hyper-V / AWS

Performed daily maintenance of Actian’s Data Center infrastructure

Multiple domain migrations and transition to Office 365 and Lync 2013

Formed backup and recovery solutions, Disaster Recovery plans and determined RTO/RPO

Implemented high availability environment in AWS for Actian’s business applications

Successfully delivered and supported all aspects of IT Operations with multiple operating systems on multiple hardware platforms for business and data center environments

Proven ability to excel and provide substantial contributions in challenging environments through strong planning, organizational and analytical problem-solving skills

Strong written and verbal communicator who can effectively collaborate at various levels of technical expertise proven by training users, interacting with technical staff, and delivering effective presentations to management

Trained and supported helpdesk staff for escalations of technical issues

Supported various Linux operating systems deployments/configurations for DevOps Engineers

Lead administrator for monthly deployments of Windows Updates for virtual and physical servers including workstations using SCCM and WSUS

Environment: VMware, Hyper-V, Windows Server, Red Hat, Office 365, MS Lync, Veeam, ARCserve, AWS, VMM, DPM, SCCM, SCOM, WSUS

D&W Corporation

Senior Systems Administrator – May 2007 – June 2012

Developed IT strategy in support of D&W’s mission and core objectives

Directed, managed, and motivated the IT department staff

Accountable for the implementation and maintenance of all technical infrastructure services

Directed the development, implementation and execution of technical infrastructure policies

Managed the active monitoring, analysis, and resolution of all network related issues

Identification to streamline processes and reduce costs through innovative use of technology

Researched, evaluated, and implemented new technologies that are defined in the business plan

Oversaw operating budgets and monitored the implementation to ensure targets are met

Environment: VMware, Windows Server, Barracuda Cloud Backup, Symantec Endpoint Protection, Spiceworks, Microsoft SQL, Team Viewer

Microsoft Corporation – Winternals Software

Senior Quality Assurance Engineer – January 2002 – May 2007

Creation and maintenance of Risk Assessments, Test Plans, Test Cases and Benchmarking Plans

Executed software tests, report defects and performed regression testing

Maintained beta programs for all pre-released products

Proactively identified product quality issues, process flaws and analyzing impacts

Identified functionality errors and potential risk with new development

Assisted Software Engineers in troubleshooting defects for Enterprise Software solutions

Developed and ran test cases and verified expected results

Identified defects and documented all issues into defect tracking software

Maintained the Quality Assurance lab and all equipment

Responsible for creating Consistency Verification Tests for VeriTest that enabled Winternals products to become Microsoft Certified

Tier 3 support for Sales Engineers and Product Support Technicians

Trained Quality Assurance Engineers on products and processes

Responsible for benchmark data analysis of Winternals and competitor products

Led project for evaluating various GUI automation tools

Worked closely with CVS, VMWare, SourceSafe, DevTrack and SQL

Environment: VMware, Windows Server, CVS, SourceSafe, DevTrack, Microsoft SQL

Education

Austin Community College, Austin, TX

Associates of Applied Science – Computer Information Systems, May 2008

Certification of Network Administration

Phi Theta Kappa National Honor Society, GPA 3.8

National Society of Leadership and Success

Who’s Who among College Students of America

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