Computer Repair Technician or Help Desk Technician
Resume:
Mohamed Mitwally
**** ****** **., *********, ** *2935
******@*****.***
Summary:
Gained Experienced and Knowledgeable in multiple Computers Manufacturers. desktop and laptop Software / Hardware configurations. ( Dell, Alienware, HP, Acer, Lenovo, Toshiba, Gateway, Asus, Google - Chromebook, Microsoft - Surface, Sony, IBM, Apple. And more.)
Gained Experienced and Knowledgeable in multiple Mobile Phone Manufacturer ( Apple. Samsung. Sony. Huawei. Nokia. LG. HTC. BlackBerry. Alcatel. ZTE. And more.)
Experienced in Maintaining, repairing, and servicing customer computers/devices.
Experienced in Coaching and training Geek Squad Agents on running diagnostic, troubleshooting and repair/replace defective hardware on the device for applicable repairs using Apple system and Geek Squad system
Re-installed operating systems and restore computers to factory setting. Set-up customer computers/devices as well as peripherals.
Retrieve and backup DATA from non-functional internal or external HDDs and flash drives.
Installed software on customer computers/devices. Increased RAM and internal HDD for customer computers.
Experienced with Troubleshooting computer’s network connection and proper set-up for optimal connectivity.
Replaced non-functional hardware components, perform hardware diagnostics, check proper functionality of customer returned computers/devices.
Performed assorted store technical services (e.g., pair a Bluetooth headset with a cell phone, set up parental controls, etc.).
EXPERIENCE
Geek Squad Apple Master Agent, Best Buy, Melbourne FL 9/2017 – Present As a brand ambassador for both the Geek Squad and Best Buy Apple brands, manage the Geek Squad check-in and check-out experience for customers and help them find the complete solution that works for them. Coach the team, building trust and explaining services and technology to help meet all customer needs. Maintain knowledge of services, technology and business group strategies in partnership with the sales team ensures so no customer is ever left unserved or underserved. Also manage the customer’s service experience from check in thru check out. Coach and train all Geek Squad Agents on running diagnostic, troubleshooting and repair/replace defective hardware on the device for applicable repairs using the GSX Apple system and Geek Squad system. Back up data for all Apple products to iCloud or iTunes and restore them to factory settings to resolve any software problems. Achieve Geek Squad sales goals to meet or exceed customer expectations. Monitor the service reservation queue throughout the day to make sure all customers are being helped. Perform assorted store technical services (e.g., pair a Bluetooth headset with a cell phone, set up parental controls, etc.). Manage inbound and outbound phone calls, collaborate with third party vendors and internal core services depots, contact customer with status updates on his/her device. Manage the shipping and receiving process for my precinct. Review daily, weekly, monthly inventory and que management reporting issues with Geek Squad Manager. Ensure functionality of consultation stations and stock repair area with necessary parts. Attend targeted trainings and complete necessary certifications on Apple products and services. Knowledgeable in multiple Mobile Phone Manufacturer ( Apple. Samsung. Sony. Huawei. Nokia. LG. HTC. BlackBerry. Alcatel. ZTE. And more.)
Geek Squad Advanced Repair Agent, Best Buy, Melbourne FL 9/2014 – Present Maintain, repair, and service customer computers/devices. Install software on customer computers/devices. Increase random access memory (RAM) and internal hard disk drive (HDD) for customer computers. Replace non-functional hardware components, perform hardware diagnostics, check proper functionality of customer returned computers/devices. Re-install operating systems and restore computers to factory setting. Set-up customer computers/devices as well as peripherals. Set-up internet browsers and email as well as reset passwords for clients. Install internet security software to counter viruses, malware, spyware, Trojan horses, worms, and rootkits. Troubleshoot computer’s network connection and proper set-up for optimal connectivity. Retrieve DATA from non-functional internal or external HDDs and flash drives. Ship damaged devices to manufacturer service centers for repair or replacement under the manufacturer’s warranty. Knowledgeable in multiple Computers Manufacturers. desktop and laptop hardware configurations.
( Dell, Alienware, HP, Acer, Lenovo, Toshiba, Gateway, Asus, Google - Chromebook, Microsoft - Surface, Sony, IBM, Apple. And more.)
Computer Service Technician, Self- employed, Pittsburgh, PA 10/2009 – 8/2013 Managed my own computer repair business. Installed software on customer computers/devices. Increased RAM and internal HDD for customer computers. Replaced non-functional hardware components, performed hardware diagnostics, check proper functionality of customer returned computers/devices. Re-installed operating systems and restore computers to factory setting. Set-up customer computers/devices as well as peripherals. Set-up internet browsers and email as well as reset passwords for clients. Installed internet security software to counter viruses, malware, spyware, Trojan horses, worms, and rootkits. Troubleshot computer’s network connection and proper set-up for optimal connectivity. Retrieved data from non-functional internal or external HDDs and flash drives.
-4/2014
- 8/ 2013
/ Electronics, Sam’s Club, Monroeville, PA 7/ 2011 - 7/ 2013
- 7/ 2013
– 2013
ldwide, Inc, New York, NY 2010 – 2012
CERTIFICATIONS
Apple-certified ACiT 2017 iOS, Best Buy, Melbourne, FL. Eastern Florida State College, Melbourne, Florida
British University
Computers; Hardware - Software.
British University
A+. NetCom Learning, Cairo, Egypt
EDUCATION
Egypt 2006
n Computer Information Technology, Eastern Florida State College, Florida 2015- Present AWARDS
Skills:
o Specialist in Windows Operating Systems (2000, XP, Vista, 7, 8, 10) o Mac (Yosemite (10), El Capitan (11), Sierra (12), High Sierra (13). o Specialist in mobile operating system ( iOS and Android ) o Arabic Language
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