Customer Service Manager
Resume:
Objective
Professional
Summary
Obtain a role where my previous experiences can be utilized.
Dedicated and proven customer service representative with fourteen years of providing exceptional service to customers in the food industry.. Known for ability to resolve a wide range of customer issues and elevate customer satisfaction levels. Reliable and trustworthy with an uncompromising commitment to providing optimal customer service to internal and external customers.
Employment
01/04 – 7/18 Cargill Distribution Center Mt Crawford, VA
Senior Inside Customer Service Representative
Worked directly with customers to ensure all orders were fulfilled according to customer’s expectations.
Established and maintained new and existing accounts by providing outstanding customer service
Processed orders, verified pricing, and ensured on time deliveries.
Researched and approved customers credit line.
Reconciled credits and debits for invoicing purposes.
Streamlined and developed reports to eliminate duplication of efforts and work
01/02 – 01/04 Cargill Distribution Ctr Mt.Crawford, VA
Accounts Payable
Collections and workorders for maintenance/parts room
Edited reports for final review.
Provided training to other staff members
Updated changes to all freight payments.
Created multiple spreadsheets.
Coded and entered all A/P invoices.
Assisted Human Resources Department with interviewing, filing and data entry
2/01 – 12/01 Rocco Poultry Operations Dayton, VA
Payroll Clerk
Conducted payroll for 1200 employees.
Responsible for employee deductions.
Data entry into payroll system and reconcile reports.
Input of attendance codes and tax forms.
Records management
Sorted and distributed checks and mail.
Served as a backup for Human Resources as needed
Education
1996 – 1998 - Blue Ridge Community College
Business Administration Associates Degree
2002 – 20003 - Blue Ridge Community College
Management & Supervision Certification Program
2004 – 2007 - Blue Ridge Community College
Multiple computer software certifications
References
Barbara Sponaugle Tony Knott
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Supervisor Operations Manager
Neal Snoddy Todd Fawver
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Plant Manager General Manager
Joel Hager Angie McClung
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Sales Rep Co-Worker
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