Customer Service Clinical Research

DALIA ISMAIL ATTIA

*** ******** *** **, *******, GA, 30306 404-***-**** **********@*******.***

OBJECTIVE

A multi-skilled, reliable translator fluent in both the Arabic and English language. While working more than 7 years within the pharmaceutical industry, I ensured that all pharmaceutical documents and messages were translated and as clear as possible for both customers and staff members. I would like to work as a translator for a successful company that offers mobility and career development

EXPERIENCE

Private Math Tutor 2015- 2018

Work one on with students ranging from elementary to high school by implementing programs after identifying the problems and assessing strategies for improvements. Prepare materials for sessions, develop strategies for improvement, and to deliver effective results for all students.

Staff Pharmacist, Al Amal Pharmacy 2008-2010

Provide excellent customer service by greeting patients and aiding with products and services. In a timely manner answer and resolve questions by anticipating customer needs and proactively offering services. One on one counsel patients on usage of medicine in both English and Arabic ensure that medication was taken correctly and address any additional health issues.

Sanofi-Aventis Co. Senior Medical Representative 2000-2005

Maintain communication on account sales revenue and strategies for each customer, doctor, and internal stakeholders for each month and quarter. Promotion anti diabetics, antibiotics, anti-hypertension &osteoporosis medications for different doctors specialties . Enrolled patients in clinical research. Arranged groups meeting & conference for doctors with presentations. Educational meeting for patients.

EDUCATION

1995-2000

Degree Bachelor of Science of Pharmaceutical, October 6 University, Cairo, Egypt.

COMMUNICATION

• Fluent in Arabic and English and vice versa ( Bilingual)

• Great interpersonal skills, initiative, and attention to detail

• Proficient with Microsoft Office Suite

PROFESSIONAL TRAINING

2001-2001 Sales skills and management coursework, Sanofi-Aventis Co.

2002-2002 Physician Partners Ship Program coursework, Sanofi-Aventis Co.

2003-2003 High Impact Customer service coursework, Sanofi-Aventis Co.

2005-2005 Advanced Sales skills and management, Sanofi-Aventis Co.

2009-2010 Health care management, new trends &practical application of family medicine,

Dept. of Health, Qalioubia, Egypt.

2010-2011 Health care management, assessment performance & total quality management

Dept. of Health, Faiyoum general hospital, Egypt.

2011-2011 Clinical research training course, KFMC, Riyadh, KSA.

2013-2014 English language course, AUC, Egypt

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