Customer Service Microsoft Office

Information Technology Specialist

Technical Support Time Management Customer Service Cross-functional Collaboration Web Design Operational Streamlining Quality Assurance

Qualifications Profile

Innovative, detail-oriented, and results-focused professional, seeking an entry-level to mid-level position to further enhance knowledge honed from work experiences and educational background.

Armed with a broad range of IT skills and fundamentals. Effective at creating and implementing cutting-edge solutions to boost efficiency and achieve organizational goals. Equipped with exceptional communication and interpersonal aptitudes in establishing rapport with colleagues and professionals of all levels; able to work within fast-paced settings without compromising quality and results.

Proficient with Microsoft Office Suite (Word, Excel, and PowerPoint), virus removal, Visual Studio, Eclipse, Unity, Android Studios, Xcode, OpenGL, HTTP, TCP, UDP, IMAP/POP3, SMTP, DNS, LAN/WAN, PC performance improvement, various coding languages (HTML, CSS Bootstrap, Java Script, C++, C#, Python, Assembly Language, ect), web design, Word Press and general troubleshooting.

Education

Bachelor of Science in Computer Science, 2017

Prairie View A&M University, Prairie View, Texas

Relevant Technology Courses

Digital Logistics

Discrete Structures

Programming with C#

Data Structures

Web Design

Software Engineering

Analysis of Algorithms

Work Experience

Teleperformance

Apple Tech Support 2017

Troubleshoot equipment and system problems

Problem solve to help customers resolve issues on first call

Thrives as a team player in a fast-paced, high-energy, change-oriented environment

Enters data from customers into various software programs

WSP Inspection Services

Field Inspector, FEMA inspector in Disaster areas 2017

Scheduled inspections with FEMA disaster survivors

Performed inspections according to FEMA specifications and guidelines

Responded to time sensitive material with the utmost confidence and efficiency

Diligently explained FEMA procedures to property owners using communication skills to show empathy

Professional Development

CCNA, In Progress, Expected Completion Date: 6/2018

Licensed Insurance Adjuster proficient in Xactimate

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