Administrative Assistant Customer Service
Resume:
Veronica L. Starkey
281-***-**** ■ *******@*****.***
Professional Summary ...
Customer Service focused Administrative Professional with more than 15 years of experience working in both corporate enterprise and small office environments providing administrative and customer support, and coordinating company functions and meetings
Managed a Corporate Conference Center for a Fortune 200 company, hosting approximately 15 meetings per day, averaging 4,000 meetings per year
Responsible for coordinating across departments to ensure proper handling of reservations, VIPs, room sets, food and beverage, audio/visual support, and special events for groups up to 300 attendees
Comfortable with communicating and high level of interaction with individuals at all levels of the organization including C-level, Management, National and International Visitors/Clients
Ability to respond calmly and professionally in emergency situations and resolve difficult challenges; consistently perform day-to-day responsibilities with the highest level of professionalism and effectiveness
Technical Proficiencies: Microsoft Word, Excel, PowerPoint, Internet Software, Email, basic operational and troubleshooting of audio visual equipment
Professional Experience ...
Marine Compliance LLC /TMG Frontline Solutions LLC - Humble, TX 09/2016 – 03/2018 Office Coordinator/Administrative Assistant
Responsible for daily operation and administration of office for two small companies
Answered all incoming calls, assisting callers with inquiries and taking messages
Processed location update emails and inspector location board
Entered inspection requests into Access database, generated daily and monthly Excel reports
Reconciled AMEX and UPS invoices monthly
Processed, shipped and tracked all UPS shipments
Assembled, shipped and processed workshop kits
Created and updated scheduling check sheets for all workshops
Organized annual meeting to include securing location, schedule and travel logistics
Processed and replenished game cases for facilitators before and after each workshop
Ordered and maintained all inventory for The Manufacturing Game
Coordinated flights, car rentals and hotel reservations for employees attending workshops
General office duties to include filing, processing calls to office, bill processing, processing daily mail, receiving deliveries, and ordering supplies
Service Corporation International - Houston, TX 06/2015 – 09/2016 Family and Customer Service Counselor
Meeting with families to determine Cemetery Property and Funeral Services needs
Prepare Contracts and other forms with HMIS software system
Utilize Salesforce to keep track of current customer base Waste Management - Houston, TX 07/1999 – 09/2014
Conference Center Coordinator (07/2001 – 09/2014)
Responsible for daily operation and administration of Corporate Conference Center to include: 10 Conference Rooms, Video Conference Facilities, 2 Computer Training Labs, Visitor Offices, 45 Person Lunch/Break Room, Lobby and Break-Out Rooms
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Coordinated meeting space, room and equipment set up for over 4,000 meetings annually (Executive Sessions, Town Hall Meetings, Regional/Department Meetings, Health Fairs, Career Fairs, Confidential Strategy Sessions)
Created, updated and maintained daily calendars and event forms using Microsoft Office Suite
Reconciled and prepared monthly and annual reports for Vice President (usage statistics, inventory, weekly activity reports)
Reconciled monthly purchasing card purchases and necessary back up paperwork; investigated disputes and resolution
Ordered, maintained and distributed office and catering supplies for the Conference Center
Performed minor troubleshooting for audio/visual, video conferencing and computer lab equipment
Inspected facilities on a continuous basis to ensure meeting spaces were clean; set up correctly for future meetings and equipment was in proper working order
Placed caterer order, delivered and set up food and beverages for meetings
Maintained relationships with various caterers, vendors and suppliers to ensure services were seamless and prompt
Coordinated with technical service center personnel and outside service vendors for technical or special requests and/or service issues
Assisted guests and meeting owners with any special requests, last minute supplies, computer accessories, copying, scanning/faxing
Managed and assisted Conference Center Coordinator with various daily duties to support conference center
Provided backup to Switchboard Operator when required
Communicated with all levels of the organization using reasoning and problem solving skills to accommodate all types of meeting set ups with limited resources and flexibility Receptionist/Switchboard Operator (07/1999 – 06/2001)
Managed front desk, meet and greet visitors, call appropriate persons to meet visitors
Handled incoming calls to a multi-line switchboard
Other various tasks assigned by manager
Maintained front office - Greeted and directed visitors
Greeted and directed visitors
Answered multi line phone system
Assisted Sales Secretary with various projects and duties
Created sales support documents
Provided general administrative duties
Education ...
Ross S. Sterling - Baytown, Texas - Diploma
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