Office Receptionist

K R Y S T A L M U L L E N

443-***-**** ) ***************@*****.***

PROFESSIONAL SUMMARY

Administrative professional with experience in

healthcare administration, data entry, records

management, customer service, scheduling,

insurance verification, document handling, and

office support. Interested in supporting

credentialing, provider enrollment, compliance

tracking, and healthcare administrative operations. SKILLS

u Healthcare Administrative Support

u Insurance Verification & Copay Collection

u Data Entry & Records Management

u Microsoft Office Suite

u Scheduling & Calendar Coordination

u Document Handling & File Organization

u Customer Service & Phone Support

u Compliance & Confidentiality

u Email & Correspondence Management

EDUCATION / CAREER DEVELOPMENT

LinkedIn Learning, Online (2026)

Microsoft Office Word, Excel, Outlook - Certification in Progress

American Society of Administrative Professionals (09/2025) PACE Certification

Community College of Baltimore County (09/2024 - 12/2024) Administrative Professional Certificate Program

LinkedIn Learning / Canva Design School (2024)

Canva Essentials and Administrative Assistance

Training

Doris M. Johnson High School, Baltimore, MD (2007) General Studies Diploma - Completed

n PROFESSIONAL EXPERIENCE

Kennedy Services Temporary Agency, Baltimore, MD 7/2024 - 9/2024 Administrative Specialist

• Maintained organized records, handled documents, operated office equipment, and supported daily administrative operations.

• Reviewed and organized files to support accurate record keeping and efficient office workflow.

• Assisted with document preparation, filing, data organization, and office support tasks in a fast-paced setting. Dance Solutions Outreach, Baltimore, MD 3/2023 - 3/2024 Virtual Assistant

• Created promotional flyers, completed data entry and file organization, advised customers, and supported schedules.

• Maintained communication, task organization, and daily administrative support using Homebase software.

• Used time and materials efficiently while supporting customer needs and project completion. Baltimore City Public Schools, Baltimore, MD 11/2021 - 2/2023 Office Assistant

• Prepared and formatted documents for meetings and presentations.

• Managed incoming calls and office communications while directing inquiries to appropriate staff.

• Maintained confidentiality of student records and supported school administration with daily office tasks.

• Sorted incoming mail and supported daily school office operations. Lutheran Village at Miller's Grant, Ellicott City, MD 6/2018 - 9/2018 Housekeeper

• Provided professional customer service while maintaining clean and organized guest areas.

• Followed procedures to ensure safety, quality, and attention to detail. Calvert Medical Group, Baltimore, MD 12/2015 - 3/2017 Medical Receptionist

• Verified medical insurance, collected copays, scheduled appointments, and maintained accurate patient information.

• Supported healthcare administrative operations through data entry, appointment coordination, document handling, and patient communication.

• Followed office policies and healthcare procedures while assisting patients, staff, and providers in a professional setting.

• Managed incoming calls, appointment updates, and administrative records with attention to accuracy and confidentiality. References Furnished Upon Request

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