Sales Representative Customer Service

Brenda J Rodriguez

*** ******** ** ****, ** *****

*******@*****.*** (915) 843- 0000

Sales Representative

Operating Room Scheduler/ Billing coordinator

Schedules patients for surgery and informs them of surgeons recommendations. Coordinates operating rooms, schedule of surgeons, assistants, and representatives needed for procedures. Performs computer skills and communicates with appropriate personnel. Maintains computer information/data base for surgery, endoscopy and catheterization lab. Coordinates add-on cases and emergency cases to scheduling system as required; reviews wait list and schedules cases as rooms become available with radiology and ultrasound for the use of anesthesia. Adjust operating room schedule according to written guidelines and communicates changes to surgeons, anesthesia, nurses and surgical technologist. Responsible for scheduling of cases and conformation of patients. Responsible for running operating room reports on cancellation and late cases. Other responsibilities included but not limited to organizing monthly reports, calling surgeons for delays or case times. Communicating with other units about patients, delays and changes in procedures.

Career highlights

•Associates degree in arts and minor in marketing.

•Over 10 years of customer service experience.

•Experience in inventory count.

•Currently also pursuing bachelors in administration.

Skills

Proficient in Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®). Very proficient in Cerner and other Tenet hospital applications. Typing speed reaching 65 to 70 wpm.

Employment

Emcare Billing Corp. 05/2015-Current

Billing coordinator

Sierra Providence East Medical Center 02/2011-07/2016

Operating room scheduler

West Corporation 04/2005-01/2008

Assisted customers with multiple problems, complex

troubleshooting, and billing issues and concerns, sales and accessory sales.

Education

University of Texas at El Paso 01/2015-Current

Currently working on a Bachelors Degree in

Administration.

EL Paso Community College

Associates of Arts/Minor in marketing 08/2003-06/2004

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