Customer Service Front Office

OBJECTIVE: To obtain a suitable job which utilizes my potential in the field of Customer Service and Health industry.

EDUCATION:

National High School – High School Diploma (India).

EMPLOYMENT:

Maximus 06/2016 – Current date

Project- Tennessee Health care

Quality control specialist for Tenncare( Full Time)

Performing Data Entry, Data correction, Research tasks within computer system to update and correct Member’s file/Renewal packet Information.

Research and compile information and documentation necessary for the verification of the Member file with the state.

Utilizing available tools to establish appropriate guidelines for Processing Applications.

Performing Quality Control tasks to determine and Process Member’s files.

Complying with all HIPPA regulations and Processes Documents with Highest level of confidentiality.

Compiling and Handling Special Projects as needed from the State.

Other duties as assigned.

Kumon 01/2014 – 12/31/2016

Receptionist (Part Time)

Answers and resolves customer issues via phone

Oversees team of 4 individuals

Makes sure data entry is accurate and verifies information

Teaches math/reading

Grades homework

Head of Jr. Kumon program

IC Systems 03/2008 – 04/2010

Customer Representative/Collections Agent

Handled inbound and outbound calls and collected payment on past due bills

Organized list according to severity of delinquency

Informed clients of overdue amounts and proposed payment plans

Set up plans and new terms of sale

Entered all customer information

Recorded new commitment

Offered advice and referred customers to debt counselors

VK Giridhar Associates 06/2003 – 02/2006

Receptionist

Managed front desk and answered all phone calls

Managed company payroll, deposits and transaction accounting

Collected payments

Set up payment plans for customers

Interacted with team members, contractors and execution engineers

Frequently visited sites for markings when required

Organized and participated in meetings with clients

Assisted site engineers by explaining working details and resolving problems

Developed sanction plan and submitted to Authorities of Municipality for construction approval

Ravi Venktaesh Architects 06/2001 – 05/2003

Front Office Manager

Customer service and managed front office

Answered phone calls

Set up appointments, troubleshooting issues and completed site visits

Organized and participated in weekly client meetings and group discussions

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