Hemamalini Senthil

A Cisco certified Network Professional with 7 years of experience in managing and designing effective solutions to meet the current and future expectations of business. Accustomed in providing integral technical support and troubleshooting network related issues. Looking forward for challenging roles and responsibilities in a reputed organization to effectively apply my skills to add value to the organization and grow my career as Network Professional.

Possess 7 years of experience in plan, design, implementation and supporting LAN/WAN. Skilled in CISCO network environment, administration and support.

Strong exposure to ITIL Incidents/Process and Change Management.

Strong hands-on on configuring CISCO based routing protocol OSPF, EIGRP, RIP, HSRP, VRRP and switching technologies-VLAN, STP, VTP, L3 switching, ETherchannel,802.1q.

Network Design using MSVISIO and strong troubleshooting network issues.

Excellent Interpersonal, Organizational, Customer service, Communication and Presentation skills.

Routing Protocols - OSPF, EIGRP, RIP

Switches - 3900, 2800, 2900 Catalyst, 3560, 4500

Switching Technology - STP, VLAN, PVST+, EtherChannel, VTP, HSRP, Inter-VLAN Routing, VLAN Trunking, Port security

Firewall - Checkpoint

Data Security - IPSEC VPN, ACL, NAT

Windows - DHCP, DNS, MS Visio

CCNP (Cisco Certified Network Professional) - valid till Dec2019

CCNA (Cisco Certified Network Associate) -Valid till Dec2019

Microsoft Server 2008

Master of Computer Applications (MCA) - University of Madras, 2011

Bachelor of Computer Science – Women’s Christian College, 2007

Infosys Technologies Limited August 2007 to July 2014

Technology Analyst

Roles and Responsibilities

Providing L2 network support to complex LAN and WAN networks, Prioritizing and Troubleshooting Network related issues and responding to enquiries in professional and timely manner adhering to SLA.

Analyzing the user requirements and setting the CHECKPOINT Firewall rule base, Log tracking. Versions: R75.40, R70.40, R65.

Creation of VLAN, inter VLAN routing in multilayer switches, VLAN Trunking.

Upgrading CISCO IOS in Routers and Switches.

Configuring and managing DHCP servers and configuring Static routes.

Creating Network diagrams in MS Visio.

Implemented redundancy using HSRP and Ether-channel technology (PaGP, LACP).

Configuring Standard and Extended access-lists.

Acted as a point of contact for IP segment allocation to various connectivity.

Evaluate, test, recommend and implement specific network solutions.

Schedule and Coordinate installation and maintenance of Hardware and Software on network Devices.

Monitoring and planning project related network activity.

Ensure Network Operations Notification, Escalation, Procedures are accurately followed.

Troubleshooting the connectivity issues by analyzing the logs, real-time flow using ping and traceroute.

Raising internal requests for establishing Site to Site and Client to Site VPN connectivity.

Analyzing and remediating the network vulnerabilities identified in SOC Security audits.

Detect network alerts, troubleshooting and diagnose the problem.

Addressing link related issues by coordinating with the team of engineers posted locally as well as at remote locations.

Liaising with third party vendors to ensure Faults are resolved within the correct time frame and agreed SLAs.

Acting as one of the Primary network point of contact for all network related activities.

Been an Information Security Manager for a highly process driven and compliance oriented environment (Retail vertical). Responsible for enforcing policies and maintaining IT security of the project by participating in internal and external audits.

Effective communication of Network event status and impact to Management.

Configuring static routes for client to site network.

Coordinating with port vendors for cabling activity and enabling the ports.

Facilitating Video conferencing for End users and managing Polycom equipment.

Responsible for clearing unused IP segments from DHCP pool.

Single point of contact for Installing, Troubleshooting and managing VoIP devices.

Coordinating with ISP vendors for troubleshooting in case of ISP related/vendor side issues.

Single point of contact for Level 1 Engineers.

Created Optimizing tools using VBScripting and SQL.

Possess good knowledge on Syslog, SNMP monitoring and alerting.

Handling escalations and adhere to SLA compliance.

Project Name: Software Asset Management

Software Asset Management is an internal process to prevent the use of unauthorized software in the organization and manage the licensed software procured by the organization. Software are managed centrally and provided to the users across Infosys DCs in India.

Roles and Responsibilities

Managing and tracking all the software download / licensed software and providing the users based on the license terms and purpose of usage.

Coordinating with Licensed tool SMEs and suggesting the appropriate tool, installing/uninstalling

the Software and tracking the usage.

Been a SAM (Software Asset Management) anchor facilitating the purchases, deployment of

Software within Resource Team, maintenance, utilization and disposal of Software applications

within the Organization as per the policy.

Contributed in establishing policies and guidelines in Software Asset Management and License

compliance. This won “Initiative of the year” award.

Project Name: Bank of America

Universal Landing Zone is an Image enabled check processing application. The images of the check are verified front and back and sent to the downstream.

Roles and Responsibilities

Part of Production support activity which involves hourly monitoring, End of Day activity, File generation.

Providing L2 support using a tool, tickets raised related to the application are solved and assigned to the concern application owners (Development Team).

Adhering to meet the SLA frame on time.

Providing the clients with the necessary reports requested for existing issues and defect details.

Acted as a Clarity Manager for Client, Onshore and Offshore team and developed a tool for automating reports that highly reduced the manual effort which was greatly appreciated by the client themselves.

Acted as a Floor manager for allocating BOFA projects.

Mail: ac6dpt@r.postjobfree.com

Phone: 908-***-****

LinkedIn: www.linkedin.com/in/hemamalini-senthil-0a579232

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