Help Desk Technician

ALBERT CHUWETTA CREAM-WRIGHT

240-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Recent graduate with proven technical and analytical skills. Results driven individual who thrives working both independently and as a team member.

TECHNICAL SKILLS

Troubleshooting laptops & Desktops

Data Backup & Recovery

Microsoft Office Suite Skills

Troubleshooting Printers & Network devices

Network Installation

Active Directory Experience

Software Installation & Upgrade

Administering End-User Workstations

EDUCATION AND TRAINING

Per Scholas IT Training, Silver Spring, MD Comptia Network + and Security + Hands On Training

Bluecrest University, Accra, Ghana Computer Science coursework

Njala University, Freetown, Sierra Leone Associate’s Degree, Data Processing in Information Technology

PROFFESIONAL EXPERIENCE

The Arc Of Prince Georges, Largo, Maryland

January 2017 – April 2018

Community Links Facilitator & Behaviour Specialist

Collaborated with colleagues to develop and execute monthly calendar of activities for participants.

Provided supervision to program participants including influencing positive behaviour change and supporting their integration into communities.

Effected positive behavioural change and provided feedback for the development of IP’s and behaviour plans.

Wal-Mart, Annapolis, Maryland

October 2016 – June 2017

Electronics Sales Associate

Assisted customers in selecting the right electronic equipment; responded to customer questions and shared technical knowledge with colleagues as needed.

Demonstrated exceptional customer service, communication and listening skills.

Maintained all sales and inventory records; supported department sales goals and targets.

Call Center Tech, Freetown, Sierra Leone

September 2014 – December 2015

IT Support Technician

Resolved technical problems while maximizing efficient use of computing resources.

Offered daily operations and systems support to personnel.

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