Sales Manager
Resume:
Uhura K. Johnson
Piscataway, NJ **854
*********@***.***
Summary of Qualifications
Over 18 years experience managing and maintaining office in an administrative capacity.
Adaptable and excellent on problem solving and organization.
Excellent computer skills, including Word, Excel, World Client, accounts payable and receivable programs, and various customized billing and accounting software.
Quick learner, works well independently, or as a team player I leader.
Over 15 years experience of heavy customer contact as well as liaison to manufacturing and shipping.
Excellent communicator, from informing CFO of daily profit margins, expressing customer needs to manufacturing and shipping, to conversing with customers to promote healthy business relationships.
Professional Experience
EBP Supply Solutions, Cranbury, New Jersey
Customer Relationship Coordinator / Inside Sales August 2006- January 2018
Grew inactive customer account files from almost zero to over 400k dollars over a 3-year period. Consistently sells at an average margin of 45% profit. Enhanced low margin customer account file over 1-2 years bringing them into a profitable range to be turned over to outside sales. Maintained Customer price books on a monthly basis. Updated customer rebates, pricing contracts, and special promotions as needed. Performed administrative support to a team of 7 outside sales persons assisting in growing the business from 2 million to 20 million dollars over a 10-year period. Provided dedicated service to National and Corporate accounts. Assisted in the implementation of a managed order guide system for State and Higher Education contracts. Facilitated cross docking of orders to areas not previously serviced by the company’s private fleet. Acted as a company liaison between the customers, and all departments within the company. Assisted customers in all aspects of business including account set up, training, order entry, product knowledge, continuing education initiatives, billing errors, deliver issues, and any questions related to the company experience.
Silverline Building Products, North Brunswick, New Jersey
Senior Customer Service Representative June 2001 -February 2006
Supervised a team of 4 members. Coached them through difficult calls and customer issues. Averaged 70-90 calls daily. Oversaw customer orders through all phases of ordering process (changes, order entry, lead time, and expected time of arrival). Educated and informed co-workers on general product knowledge and updates. Assisted Marketing and Engineering with developing product training programs for Customer Service / Sales and Order Entry. Created FAX IN procedure for customer requests, decreasing the amount of incoming calls for changes and sales errors for verbal orders. Created forms and procedure for Credit Adjustments, Expediting Orders, Changes/ Cancellations and Shipping Request, thus improving communication between sales, manufacturing, credit and shipping. Reorganized filling system, and flow of information resulting in decreased hold time and improving general office structure.
TMX AIN Plastics, North Brunswick, New Jersey
Office Manager September 1999 - June 2001
Supervised office staff of 7. Performed payroll duties, benefits administration, billing, accounts receivable / payable, bank reconciliations, cash applications, reported daily and monthly profit and commission reports. Maintained accuracy of required reports and logs. Evaluated request for credit and increased lines of credit. Purchased non-core commodities. Liaison to Human Resources.
Office Assistant December 1997 - September 1999 (Promoted to Office Manager)
Covered phones, filed for billing and sales. Assisted with billing and purchasing. Processed invoices for payables. Posted payments to customer invoices. Maintained calendar and schedule for Branch Manager and Outside sales. Errands such as Post office, Bank etc.
Education
Katherine Gibbs Business College, Piscataway, New Jersey 1997
Certificate Executive Assistant
References Available Upon Request
Contact this candidate