Software quality assurance analyst

Arzie Odza

mailto:********@*******.***

Phone: 214-***-****

Objective: Highly experienced, dynamic and dedicated IT professional seeking a challenging position in which I can apply my years of to make a positive contribution to a company while adding to my career growth.

SUMMARY

Extensive and diversified experience (11+ years) in the telecommunications, healthcare and banking industry, which includes Systems Analysis, Quality Assurance of various web-based and client server applications.

Excellent skills in managing resources – offshore and onshore – and ensuring all timelines are met with quality code.

Manual Testing and Automation Testing of System using Selenium and in house tools, Functional, Integration, Usability and Regression and E2E and UAT testing specialist

Product Management – work alongside product teams in determining requirements from both technical and user standpoint

Responsible for initiating process improvements to reduce project hours, resulting in savings, including consolidation of QA BEG across all applications

Desktop, Mobile Web, Mobile App Manual and Automation Testing.

Energetic, quick thinker, analytical and technical individual with passion for QUALITY

Highly experienced in deciding test requirements, creation of test cases, executing test cases, analyzing test results as well as reporting and tracking defects

Expert in determining defects, thorough testing to prevent invalid defects, and strong ability to lead defect reviews.

Utilize Quality Center (ALM) for Test Planning, Reports and Defect Management

Work extremely well with others, extremely positive attitude

Develop Test Approach/Strategy/Plan both at single project level and at Enterprise Project Level

Running quality indicators of projects starting from the requirements phase for both single application and enterprise level projects

Highly effective Enterprise Lead ensuring all QA timelines are met with accurate LOES, Resource Allocations, scheduling status meetings and defect triage calls.

Adobe Analytics, Tealium implementation analyst responsible for metrics/reporting

Driving project completion with quality, efficiency and productivity while leading up to 5 –10 teams per project – and managing up to 6 projects in parallel

Work with and coordinate and lead the testing effort with offshore teams

Led the defect management process, identifying defects and held meetings for defect reviews

Experience in Waterfall and Agile Methodology, sprinting, sizing user stories, retrospectives, daily stand ups

Proficient in writing SQL queries for backend testing, executing stored procedures

Strong problem-solving, oral and written communication skills, extremely reliable, extremely hard worker and a quick learner who is able to work independently as well as in a team environment

Very dedicated & motivated with a strong ability to prioritize and multitask. Type 80-90 WPM

Windows 7, .Net and Java Platforms, RDP, Queue Explorer, Biztalk, MS SQL Server and Unix, TOAD, SQL, Putty, XML, SQL Developer, Soap Scope, Telegence Billing System, MS-Office, QTP, Citrix, Oracle, HP Quality Center, Target Process, TeamTrack, Clear Quest, WINCVS, WINSCP, Selenium/Fitnesse, WikiPages, Biztalk, Adobe Analytics, Webtrends, Tealium, TFS

EXPERIENCE

CVS Health, Richardson, Texas Jan 2014- Current

Senior QA Lead

Recognized as SME across different applications

Work in Waterfall environment as SQA Lead/Enterprise Lead for Enterprise Digital Projects

Manual and Automation Testing across desktop, mobile web and mobile app in Waterfall and Agile environment

Attend calls from project kick off and onward, important role in Functional Requirements phase where QA expertise is often requested.

Participated in first Automation effort using in house tool via ALM and Selenium

Led effort for Analytics implementation of Tealium integration with WebTrends & Adobe Analytics.

Consolidated QA BEG owner across Enterprise Applications

Identified several production bugs that resulted in cross application projects

Creating Requirement Traceability Matrix (RTM) against Functional Requirements

Create LOE Estimates and determine resource requirements based on hours/QA time

Ensure QA Phase stays within the project timelines, identify risk early on.

Recognized among the CVS Health Company for receiving the most recognition cards in one quarter – regarded as SME across many functionalities across CVS Digital Organization

Participated in roundtable discussion with CVS CIO as well as consistently selected to participate in SR VP discussions for process/savings improvements

Recognized among top leadership for completing a highly visible and critical project early and under budget by $500k

Provide training to new employees and create training documentation for new projects

Running weekly Quality Indicator Reports to present to senior leadership on weekly calls.

Review Development Unit Test Results – Support Business and UAT with any questions

Review PM project plans and resource allocations list

Determined level of support needed during QA and ensure designated resources assigned across teams

Work closely with Developers and Business to determine requirements and functionality is covered as expected, participated heavily in Product Management decisions and PRF initations

Data Expert – SME on complex data requests

Action work packages to promote code from DEV to QA environment using Serena (Dimensions)

Utilize HPSM (Service Manager) for all tickets and assigning tickets to minor releases

Defect Management using Quality Center/ALM

Think Finance, Addison, Texas Mar 13- Jan 2014

Sr QA Analyst

Ran basic to complex queries in database using Microsoft SQL Server for back end testing

Wrote and Executed WikiPages for Automation testing using Fitnesse

Interviewed new applicants and participated in decision making in the hiring process

Worked as SME for Mobiloans product, trained other employees, trained new environmental engineers in regards to application flows & process regarding Mobiloans Product.

Responsible for reporting each release to include Daily Status using MS Access, Readiness Reports, and monthly Quality Metrics

Led and completed the entire automation process for Mobiloans – worked closely with offshore developers with coding, determining required fixtures, methods and elements.

Connected to various environments and servers via Virtual Machines

Led the testing effort per release, provided updates in each mornings sprint, worked closely with developers to identify and determine defect causes & severities

Analyzed the application flow from Biztalk to MSMQ and tracked the application messages based on Unique ID’s to see exactly where in the system the error occurred

Wrote test cases based on user stories, analyzed requirements written by BA to ensure all system functionality is covered and ensured that all QA deadlines for functional and regression testing efforts were met.

Led the initiative to create Application training documentation on products and upload to Sharepoint

Tackled one of the most complex features “Usage Caps” known to the entire company and simplified the testing process

Environments: MS SQL SERVER 2008 R2, Biztalk, XML, Fitnesse, Target Process, RDC, MS Office, Microsoft Visual Studio, TFS (Team Foundation Server), Wiki Pages, Sharepoint

Medhost, Plano, Texas Apr 11- Sept 12

QA Engineer

Ran queries in database using Microsoft SQL Server

Created new databases and ran queries to load DB with test data

Worked on support team for prior versions of Medhost software and wrote/updated defects as needed in Team Track.

Worked on Post Production Defects

Worked in an agile/Scrum environment with developers and consistently maintained progress as per the story points assigned to team.

Used Test Director to write and execute test cases

Strong knowledge of Agile/Scrum environment.

Environments: MS SQL SERVER 2008, Test Director, Excel, Windows XP, Team Track, VMware

United Health Group, Frisco, Texas Aug 10- Apr 11

Senior QA Analyst/Test Lead

Test lead on Esynch Health Portal application, train junior testers.

Created and used Traceability Matrix in order to compare requirements with test cases

Performed testing in all phases of QA life cycle from smoke testing, functional testing, system testing, integration testing, UAT Testing and regression testing of Optum Health’s eSynch Health Portal.

Created detailed test cases using Quality Center for testing eSync Health Portal Incentives application to BI Mappings.

Strong knowledge of business requirements, global items use cases, and content design documents

Opened and managed defects using Quality Center 9.0

Led defect reviews and team meetings for Incentives team.

Became a subject matter expert in rules processing engine for Internal Solutions.

Environments: Quality Center 9, TOAD, Windows XP, Aqua Studio, Visio, Internal Tools

AT&T MOBILITY. Richardson, Texas Apr 08-Dec 09

QA Analyst

Pass real data between applications and then validate that data in down-stream applications

Performed Positive and Negative testing

Executed back-end testing by validating the transactions in the UNIX server.

Participated in environmental issues and supported the development team.

Actively participated in defect calls to resolve the defects in an efficient and timely manner

Tracking defects and reporting the bugs and email notifications to the developers using Clear Quest, Jack Track and CAM tracker.

Participate in kit installation in ST and IST environment as well as Basic Sustainment Testing

Executed test cases using Test Director, used Test Director to generate the Test Matrices.

Executed testing in a fully integrated production like environment

Participated in understanding business issues, process flows and critical factors.

Validate and generate xmls based on schema XSD using XML SPY

Using SQL queries to retrieve data from tables and perform back-end testing

Consistently working with development and production teams to identify current and new issues

Environments: Test Director, Jack Track, WINCVS, WINSCP, Windows NT, UNIX, XML SPY, Soap, XML,WSDL, Squirrel, Oracle, Clear Quest

Firefish Consulting, Dallas, Texas Nov06-Feb 08

QA Analyst

Worked closely with BA’s and SME’s across several client platforms to determine and identify contents and flow of various business processes.

Extensively used Mercury Test Director for tracking Test Cases, Test Scripts and Defects.

Extensively used UNIX to execute test and pull up logs

Created and validated XMLS using XML Spy

Executed SQL Queries to verify the data in Oracle database using TOAD.

Extensively used Soap for inbound transactions.

Created BANs and Subscribers for Test Data using CSM front end.

Environments: Quality Center 9.0, TOAD, UNIX, XML, XML SPY, Clear Quest, Soap

EDUCATION

BS, Public Policy

University of Texas at Dallas

Cum Laude

*References Available Upon Request

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