Customer Service Representative

Kathryn Combs

Dayton, Ohio, 454*****-***-**** 937-***-**** *********@*****.***

Work Experience

BUSCHURS HOME IMPROVEMENT, DAYTON, OH

Appointment Setter/Customer Service Representative, Nov 2011 – Jan 2014

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Obtain customer information such as name, address, and payment method, and enter orders into computers.

Record names, addresses, purchases, and reactions of prospects contacted.

Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.

Answer telephone calls from potential customers who have been solicited through advertisements.

Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.

Conduct client or market surveys in order to obtain information about potential customers.

Schedule and confirm appointments for clients, customers, or supervisors.

Provide services to customers, such as order placement or account information.

Train or instruct employees in job duties or company policies or arrange for training to be provided.

Receive and place telephone calls.

Answer telephones, direct calls, and take messages.

MEIJER, DAYTON, OH

Cashier/Credit Card Processor/Garden Center Assistant, Apr 2006 – Oct 2008

Responsible for garden center, caring for plants and greenery

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies.

Process merchandise returns and exchanges.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Calculate total payments received during a time period, and reconcile this with total sales.

Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

Supervise others and provide on-the-job training.

Weigh items sold by weight to determine prices.

Issue trading stamps, and redeem food stamps and coupons.

Cash checks for customers.

Prepare credit cards or charge account plates.

CSD/USA OHIO RELAY FOR THE DEAF AND HARD OF HEARING, DAYTON, CA

Communications Assistant, Feb 1999 – Jan 2003

Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.

Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

Route emergency calls appropriately.

Relay or route written or verbal messages.

Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.

Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

Perform clerical duties such as typing, proofreading, and sorting mail.

Provide relay service for hearing-impaired users.

VICTORIA'S SECRET CATALOG CALL CENTER, KETTERING, OH

Customer Service Representative, Sep 1997 – Sep 1998

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Solicit sales of new or additional services or products.

Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.

Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

Verify customer and order information for correctness, checking it against previously obtained information as necessary.

Check inventory records to determine availability of requested merchandise.

Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.

Recommend merchandise or services that will meet customers' needs.

Transmit work electronically to other locations.

Use data entry devices, such as optical scanners, to input data into computers for revision or editing.

Receive and respond to customer complaints.

Explain products or services and prices, and answer questions from customers.

Obtain customer information such as name, address, and payment method, and enter orders into computers.

BANK ONE, DAYTON, N.A., DAYTON, OH

Remittance Processor/Mail Sorter, Sep 1991 – Sep 1996

Perform other clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes.

Transmit work electronically to other locations.

Use data entry devices, such as optical scanners, to input data into computers for revision or editing.

Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines.

Train new workers.

Operate various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers, and bar-code sorters.

Encode and cancel checks, using bank machines.

Verify signatures and required information on checks.

Match statements with batches of canceled checks by account numbers.

Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand.

Monitor equipment to ensure proper operation.

Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems.

Accept and check containers of mail from large volume mailers, couriers, and contractors.

Education

WEST CARROLLTON HIGH SCHOOL, WEST CARROLLTON, OH

High School Diploma, Nov 1980

Received GED and completed two college courses.

Additional Skills

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