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Customer Service, Microsoft Office, Logistics, Conflict Resolution

Location:
Lexington Park, MD
Salary:
45,000
Posted:
July 21, 2018

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Resume:

Shirley House

**** ******* ****** • Fayetteville, N.C. 28303

252-***-**** • ********************@*****.***

EDUCATION

Fayetteville State University, May 2017

Bachelor of Science in Business Administration, Concentration: Management

3.9/4.0 GPA, Summa Cum Laude

Relevant Coursework: Business Communications, Legal Environment on Business, Principles of Management, Principles of Marketing, Human Resource Management, Operations Management, Quantitative Methods

SKILLS PROFILE & SOFTWARE PROFICIENCIES

Proficient in Microsoft Office • Project Management • Conflict Resolution Skills • Customer Service Skills

WORK & LEADERSHIP EXPERIENCE

February 2018- Present Enterprise Rent-a-Truck Fayetteville, NC

Account Specialist (45-50 hours per week)

Influenc the buying decision, while exceeding the customer's expectations for service, knowledge and professionalism.

Assist in branch sales and marketing efforts to increase business and income while prospecting and target accounts to develop new business relationships.

rit corporate and retail contracts and accounts to control risk or debt.

Review income reports to find ways for branch to save money and utilize funds in more efficient ways.

Develop new ways grow profits and fleet size while maintaining current cash flow.

Creat strategies for branch to convince prospects of their need to learn about our services.

Conduct various meetings with clients including initial and follow up fact-finding presentations, closing and transition meetings.

Build relationship with decision makers of businesses and secur referrals while actively creating custom business solutions to facilitate closing the sale.

June 2017- February 2018 Enterprise Rent-a-Car Fayetteville, NC

Management Trainee (50 hours per week)

Work hands-on in several neighborhood locations, building strong relationships with co-workers, customers, and mentors.

Placed in the top 10 of the sales matrix for the region in first month of employment, qualifying for first promotion.

Assist in developing new policies and procedures in branch while recommending ways to increase sales and customer satisfaction.

Help coordinate and run branch successfully by working closely with local customers and high-end corporate clients.

Actively analyz, interpret, and review daily income and expense reports to determine ways to maximize profits.

Closely monitor and manag customer contracts to control bad debt.

Increas corporate client base by actively going on marketing calls with branch and area manager.

June 2016- August 2016 Two Rivers Compounding Pharmacy Fayetteville, NC

Intern (40 hours per week)

Managed marketing and advertising to bring in more customers and generate more traffic and revenue.

Scheduled meetings with various representatives from Time Warner Cable, CityView magazine, Discover Fayetteville, Hearst Media, etc. to discuss various marketing avenues available

Initiated advertisement plans with representatives, from Hearst Media, to better capture the target market of the pharmacy.

Initiated customer outreach to capture opportunities for improvement of customer satisfaction.

Analyzed pricing, determining the best profit margin for pharmaceutical drugs which drove 20% in the gross margin.

August 2015 and August 2016 Summer Institute for Emerging Managers and Leaders San Diego, CA and Riverside, CA

Intern (40 hours per week)

Spent 4 weeks with 49 other students taking courses and participating various workshops in preparation for graduate school programs.

Participated in following courses: Industry overviews, Career planning – defining your target market, Building effective communication skills, Business analytics, Preparing business and economic models.

Shared in panel discussions with industry leaders and site visits at various companies.

Partook in a case competition sponsored by Deloitte and placed 1st out of 8 teams.

CERTIFICATION, ACTIVITIES & HONORS

Beta Gamma Sigma • Certified Tutor from the National Tutor Association 2016 • Chancellor’s List 2014- 2017 • Vice President of Dean’s Student Advisory Council 2016-2017 • Student Ambassador for Board of Governors 2016 • Student Ambassador for Dean’s Advisory Board 2016 • National Council of Negro Women: 2015-2017 • National Honor’s Society: 2015-2017 • Honors in Major Program: 2015-2017



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