Customer Service Representative
Resume:
Vanessa Castro
Henderson, NV 89014
EDUCATION
Nyack College; New York, NY
Bachelor of Science in Organizational Management: Expected 2016 OBJECTIVE
A challenging crisis management position that rewards competencies in individual counseling, public speaking, and administrative management. WORK EXPERIENCE
March 2012-
January 2015
April 2007-
January 2015
Community Education Centers (Northampton County Department of Corrections) Easton, PA Program Counselor
Delivered face-to-face services to the inmates participating in the CEC program
Conducted group sessions, work release process and therapeutic community programming
Coordinated client case management, including for substance abuse, domestics, and progress BJ’s Wholesale Club Allentown, PA
Customer Service Representative
Advised customers on purchases and provided reliable customer service
Maintained thorough knowledge of store merchandise
Handled large sums of money and balanced cash drawers daily February 2002-
April 2007
Mount Hope Camp Oxford, NJ
Counselor/Teacher
Counseled women of all ages in crisis situations
Managed intake of new clients and developed treatment plans
Responded to crisis phone calls
Advocated for clients through recommendations and court appearances
Supported leadership through peer interactions
January 2000-
January 2002
Rolling Green Memorial Park West Chester, PA
Family Counselor
Guided families through the crisis of death.
Assisted families throughout the burial process
Enabled families as they began the process of coping with the loss of a loved one
Ensured integrity of the company
January 1992-
February 1994
World Challenge Inc./ Sarah House New York, NY
Assistant Director
Managed daily activities pertaining to the staff, clients, and facilities
Facilitated outside services for counseling of in-house clients
Training and orientation of new employees
Provided crisis intervention for drug and alcohol abuse clients June 1990-
November 1992
Teen Challenge Brooklyn, NY
Crisis Counselor
Rendered intake services for clients ages 17 and older
Referred clients to detoxification centers
Attended to clients as they went through varying stages of detoxification
Accompanied clients to court appointments
Lead group counseling sessions with female clients as they over came drug, alcohol, and sexual abuse September 1987-
November 1989
Minnesota Migrant Council St. Paul, MN
Community Specialist/Advocate
Coordinated Hispanic sexual assault services in seven counties
Presented seminars to a variety of audiences including public school employees and publicly elected officials
Arranged the recruitment and training of volunteers
Implemented bilingual community educational programs SKILLS AND ABILITIES
Bilingual- English and Spanish
Public Speaking
Organizational Management
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