Product Owner, Director Product Planning - Technical Business Analysis

THOMAS ZAYAC,SR.

* ***** *******, ****** ** ***** 201-***-**** *********@*****.***

PPRROOFFEESSSSIIOONNAALL SSUUMMMMAARRYY

An accomplished hands-on Product Manager and Technical Analyst with extensive experience in the Defined Contribution and Defined Benefit industry, who solves complex business problems through the use of technology.

Proven track record of consistent delivery of product roadmap features

Provides maximized quality solutions by leveraging US-based and off-shore talent

Successful designer and builder of API data exchange, reconciliation and communication system

Skilled at working independently, yet a team player

Superior communication, presentation and collaboration skills

Analytical, creative and understands current technology as well as the particulars of Implementation and Conversion, Recordkeeping, and Client Service EEXXPPEERRTTIISSEE

Management:

o People

o Product development

o Vendor relationship

o International and domestic Scrum team

Technical business / systems analysis

Agile and Waterfall System Development Life Cycle

Small enhancement to complex project implementation

Interdepartmental coordination & leadership

Large scale system integration and data conversion

Able to effectively communicate between business and technical stakeholders

Experience managing the definition and execution of projects (conceptualization, requirements, design, development, testing, and implementation)

Software: Microsoft Word, Excel, Power Point, Visio, Project, Rally, Team Track AACCHHIIEEVVEEMMEENNTTSS

Built a distribution payment flow for Mobile accessibility, including ACH transfer, resulting in overall increased Participant satisfaction, decreased manual requests to process, and reduced “where’s my check” support calls by 14%.

Designed, built, and launched an integrated solution with Mesirow Financial that automated mapping of investment accounts, which was immediately leveraged by 25% of new sales.

Created a communication hub for the Mesirow product that resulted in a multi-million- dollar savings of labor cost and significant reduction to E&O.

Constructed API data exchange with Fluent Technologies to generate Plan-level investment scorecard reports that are presented on the Financial Advisor Portal and Plan Sponsor website.

Built and supported solutions for Participants, Sponsors, and Financial Advisors

Successful leader of a Scrum team comprised of 10 off-shore employees, who provided low-cost, superior quality results for critical strategic initiatives: THOMAS ZAYAC 201-***-****

*********@*****.*** Page 2

o 401(k) distribution flow on Mobile;

o Integrated Mesirow Financial asset mapping solution; o Dynamic Notification generation and communication hub; o Fluent Technologies API data exchange solution to generate Plan-level Scorecards.

Product Owner for dual lines of business:

o ADP’s Executive Deferred Compensation business;

o 401(k) Mobile distribution initiatives.

Adept at integrating alliance partner data onto the ADP recordkeeping platform, as well as incorporating third-party solutions onto ADP’s online product solutions.

Executed due diligence, vendor selection, relationship management, contract provisions, integrated solution, tested and supported participant advice and managed account feature set with mPower, Morningstar, Inc. and Guided Choice, Inc.

Led dual Scrum teams that maintain existing server and mainframe applications, reducing production support across 6 other Scrum teams from 30-40% to 5-10%. EXPERIENCE

ADP RETIREMENT SERVICES

SENIOR PRODUCT OWNER 2013 To Present

• Through integration with ADP Payroll Marketplace APIs, introduced Mobile distribution with ACH processing feature set

• In conjunction with 3rd party vendor Mesirow Financial Services, designed and built entire 3(38) Investment Fiduciary Service API data exchange, reconciliation system, and document generation and management

• Prioritized and managed product features for ADP’s Executive Deferred Compensation book of business

• Actively participated in all Agile ceremonies and created all artifacts to support features

ADP RETIREMENT SERVICES

DIRECTOR,PRODUCT PLANNING –TECHNICAL BUSINESS ANALYSIS 2000 To 2013

• Complete management responsibilities supporting 7 Technical Business Analysts following Waterfall SDLC

• Wrote technical requirements for projects ranging from minor enhancements to enterprise-wide systems

• Authored and managed interactive transactional IVR

• Performed due diligence, contract negotiations, and implemented Participant Guidance and Advice services with Morningstar Retirement Manager and GuidedChoice

• Rolled out Financial Advisor website

ADP RETIREMENT SERVICES

MANAGER,PRODUCT PLANNING –TECHNICAL BUSINESS ANALYSIS 1994 To 2000

• Created initial ADP 401(k) marketing website

• Rolled out 401(k) transactional Participant and Sponsor websites

• Maintained “wish list” of Participant and Sponsor web roadmap requests THOMAS ZAYAC 201-***-****

*********@*****.*** Page 3

• Worked in a small team environment to:

o Write requirements, design, test and roll out the Participant and Sponsor transactional websites;

o Define, schedule and implement enhancements based on competitive landscape, ROI and client feedback

• Managed 2 full-time Associates.

RETIREMENT SYSTEM GROUP,INC. 1990 To 1994

SYSTEMS CONSULTANT

• Automated contribution, loan repayment, and distribution processing FRANK B. HALL &COMPANY 1982 To 1990

ACTUARIAL ASSISTANT

• Processed defined benefit plan valuation reports, calculated pension benefits, COBOL programmer

EDUCATION

2004 – 2009 Roman Catholic Diocese of Paterson, NJ Ordained Deacon 1978 – 1982 Iona College, New Rochelle, NY BS Mathematics

Contact this candidate