Active Directory Desktop Support

John Flores is an IT Specialist with a strong background in microcomputer support, end user support, network implementation and support. Major strengths and experience include Windows 2003//2008/2012 Active Directory implementation and support, end user training in both a classroom environment locally or remotely, and management of vendors and their contracts for IT products and services.

Education

Bachelor of Science Degree in Computer Science, Saint Joseph College, Rensselaer, Indiana

Associate of Applied Science in Computer Networking, Richland College, Dallas, Texas

Certificate in Computer Programming, Calumet College of Saint. Joseph, Hammond, Indiana

Courses only, Northlake College, Irving, Texas (Microsoft Authorized Education Partner)

Specialized Training

New Horizon’s Computer Learning Center - Microsoft Courses: Windows 2008 Infrastructure Technologies, and Microsoft Identity Management.

Microsoft: Windows 2003 Server Hands On Lab, Exchange 2003 Hands On Lab

Cisco Systems Classes: Introduction to Cisco Networking Devices (ICND).

Service Now Certified System Administrator training: Service Now.

INDUSTRY CERTIFICATION

Microsoft Certified Professional

A+ Network+

ITIL Foundations v3

Service Now Certified Systems Administrator (Geneva)

Professional Experience

NPower – Dallas, Texas September 2015 – Present

As Technical Instructor I provided U.S. Military Veterans an introductory look into the IT world through the understanding of ITIL (Information Technology Infrastructure Library) and Service Now System Administration. This was taught under the name of ITSM (Information Technology Service Management). I also taught IT Fundamentals which was the CompTIA A+ Certification. Operating Systems taught were Windows XP, Vista, 7, 8, 10, OS X, and Linux Fundamentals. The course was taught using the Moodle Learning Management System (LMS) supplemented with VMware Player and Virtual Box for hands-on lab exercises.

Professional Experience Of John L. Flores

Munilla Construction Management – Irving, Texas May 2014 – June 2015

As MIS Manager I was responsible for day to day operational support for network devices (Watchguard Firewall), IBM servers (Windows Server 2008), Exchange Server / Outlook Web Client, DNS, DHCP, Wireless Network (Ubiquiti), Remote Access (RDP, GoToMyPC, LogMeIn, MCM Connect), telephone system (Avaya)., desktop support (Windows 7/8), anti-virus (Trend Micro / McAfee), anti-malware (Malware Bytes), new user MIS Orientations, remote office support (DSL, FIOs, 4G LTE). Managed contracts for network cabling, voice and data service provides (AT&T, Verizon, and TW Telecomm, and multi-function printer vendor (Documation) for Ricoh business class printers. Managed smartphones (iPhone, Android), tablets (iPad, Windows) and their related apps.

CCI Training Center – Dallas, Texas March 2012 – January 2014

As Instructor I was responsible for instruction for the Computer Networking Administration certificate program. The course work is a seven month accelerated education model consisting in education modules for coursework for CompTIA (A+, Network +, Security +); Microsoft (Windows 7, Windows 2008 Infrastructure) and Cisco (ICDN1, ICND2).

Dallas Christian College – Dallas, Texas August 2010 – September 2011

As Manager of Network Services I was responsible for all aspects of managing the college's network including servers, desktop systems, communications hardware / software and office systems. Supported server, network, and desktop hardware, software and applications. Provided technical support for the campus community. Maintained consistent daily operations of college while effectively communicating directly to various levels of management, and vendors to ensure all issues are quickly resolved to maintain optimal company performance

Belo Corp. - Dallas, Texas November 2008 - June 2010

As an Active Directory Administrator, I was responsible for: the maintenance and administration of the Enterprise Active Directory. Maintained and developed the connectors required for directory synchronization, account provisioning, and access management; supports the distributed administrative Active Directory environment through: the development and maintenance of Active Directory Group Policy, providing technical consultation and support to the enterprise; ensured trouble tickets were logged, addressed, and reported; and performed other duties as assigned. Executed changes by scheduled maintenance time using the change management system, ChangeGear. .

Terremark Worldwide, Inc. - Irving, Texas January 2007 - June 2008

As an Incident Management Engineer, I was responsible for: troubleshooting website and network connectivity issues within escalation guidelines. Received inbound technical support inquires via phone, email, and voice-mail. Completed and accurately recorded all change execution updates in the ticketing system. Managed Server and Network monitoring station in the NOC during required times. Served as first point of contact for technical problem resolution in a 24/7 Production environment.

Spherion Professional Services - Dallas, Texas September 2001 - October 2006

As the Senior Systems Administrator, was a key member of the team that implemented ExxonMobil's worldwide Windows 2000/ 2003 forest migration project consisting of 60 NT 4.0 domains, 1500 servers and over 140,000 users worldwide. Installed and configured Active Directory Services and enterprise level applications. Implemented and verified global network security for the Active Directory forest of 350 Domain Controllers. Documented new processes and procedures. Worked with local operations in all parts of the world and with ExxonMobil's in-house staff.

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