Customer Service Office Assistant

DONNA OWENS

* **-*** ***** ****** SOUTH OZONE PARK, NY 11420

{718}808-5410

************@*****.***

QUALIFICATIONS:

● Outstanding customer service and interpersonal skills

● Highly organized, with great attention to detail and follow through

● Able to quickly learn new procedures and methods

● Ability to exercises initiative, achievement, and independent judgment

● Dependable and able to perform without supervision EXPERIENCE:

Alexis Enterprises JAMAICA, NY

Maintenance 9/2011-3/2013

● Addressed patron concerns and provided directions

● Removed graffiti from a variety of surfaces utilizing chemical sprays

● Cleaned and sanitized all comfort station facilities; swept and mopped floors

● Collected and disposed of refuse in proper receptacles Security NEW YORK, NY

Security Guard 9/2008-4/2011

● Patrolled industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates

● Answered alarms and investigate disturbances

● Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises

● Wrote reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

● Called police or fire departments in cases of emergency, such as fire or presence of unauthorized persons Liberty One Delivery Consultants LONG ISLAND CITY,NY Customer Service Assistant 4/2003-6/2007

● Worked most of the day in the call center (inbound) and part of the day as an office assistant.

● Assisted payroll.

● Scheduled work hours for employees.

● Called customers to ask for donations, asked for help for the company.

● Made sure to complete the order of the customer, and to make sure it’s the way the customer ordered it.

● Make sure to count orders before putting it in, making sure its correctly done. Burger King NEW YORK, NY

Crew Member 1/2001-3/2003

● Greeted customers, took and assembled orders and received payments

● Cleaned restaurant according to the restaurant’s sanitation procedures and policies

● Cooked and prepared food for packing or serving

● Checked equipment to ensure it is working efficiently

● Backed up crew members in the event of absences and work overload

● Checked food and supplies stock and maintain inventory EDUCATION:

Samuel J. Tilden High School

Brooklyn, NY

General Academic Studies

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