Customer Service Representative

Tel: 010********

E-mail: *****.******@*****.***

Address: Ma’adi - Cairo

Date of birth: 7/9/1993

Nationality: Egyptian

Marital Status: Single

MAYAR NASER EL-DIN

MOUSTAFA

CAREER OBJECTIVE

Seeking an opportunity in a privileged working environment in a multinational firm, or reputable Company and looking forward to start a new challenging position that will expand my professional horizons.

EDUCATION

Graduated Education

• [July 2016]: Faculty of Language and Translation, Major English, Misr University for Science and Technology

Continuing Education

• Certificate of HR Management fundamental at HCC Human Capital Community-2018.

EXPERIENCE

HR Administrator

Parkville Pharmaceuticals Egypt March 2018 – Present

• Receive and collect hiring requests from the hiring managers.

• Post jobs on career websites, portals and Social networks.

• Evaluate and screen candidates’ CVs using database

• Provide a shortlist of qualified candidates to hiring managers

• Use and update recruitment assessment sheets

• Coordinate and schedule interviews with hiring managers

• Conduct phone and face to face interviews

• Coordinate recruitment interviews process

• Maintain a complete record of interviews

• Update accepted and non-accepted candidates with their status

• Stay up-to-date with current recruiting methods

Admin Assistant

Intelligent Value Added Services February 2017 – Jan 2018

• Support senior managers and executives with daily clerical tasks

• Plan meetings and take detailed minutes

• Answer phone calls, provide information to callers or connect callers to appropriate people

• Schedule appointments and update calendar

• Make travel arrangements and reservations for senior managers

• Compose and type regular correspondence, like invitations and informative material

• Develop and maintain a filing system

• Create spreadsheets and presentations

• Provide statistical and budget reports

• Greet and provide general support to visitors

• Develop, implement and improve office policies and procedures Reservation Agent

World Wide Travel August 2016 –Jan 2017

• Handling all bookings and reservations.

• Issue the weekly ship situation using the reservation system.

• Follow up payments and vouchers and revise actual accommodations.

• Issue the reservations reports required.

Customer Service Representative July 2016

Orange Egypt

• Handle customers’ inquiries concerning services, providing accurate and full information according to the contact center guidelines.

• Resolve customers’ complaints and problems, within boundaries of authority and distribute issues for further escalation to appropriate persons/teams i.e. team leaders, supervisor or the back office.

• Support the needs of the customers and enhance standards of quality for the service offered.

TRAINING COURSES

• General English at AUC.

SKILLS

Language

Excellent in spoken and written English Language

Computer

Very good Knowledge of MS Office (Word, Excel, PowerPoint)

Personal

• Good at building relationships and able to influence others

• Team working and supporting my colleagues

• Ability to deal with people from different levels.

• Looking for ways to increase the performance and efficiency.

• Highly organized

• Patience, integrity and sensitivity

• Flexible and adaptable

Contact this candidate