Customer Service Microsoft Office

ASHLEY CAVANAGH

Seneca Falls, NY 301-***-****

***********@*****.***

Aspiring to use my strong organizational skills and attention to details to support an organization that I can grow in opportunities for the long run.

EXPERIENCE

JUNE 2015 – PRESENT

INDEPENDENT CONTRACTOR ADMINISTRATOR, budd van lines, inc.

Distribute 48 hour & non-48 hour Independent Contractor (IC) job revenue from Bill of Lading and Rating sheet using Excel spreadsheets and DocuWare (paperless system)

Complete non-48 hour Contractor audits, due on the 1st and the 16th of each month.

Post and maintain 48 and non-48 hour IC accounts in QuickBooks Accounting system.

Process and post commission recaps, chargebacks, credits, claims, and adjustments to IC’s QB accounts as well as transferring the data to DocuWare.

Work with assigned Dispatcher to set up and control IC advances and disbursements via Comdata.

Work with Dispatcher, IC, and Accounting to resolve any discrepancies and reconcile IC’s QuickBooks accounts with their final commission statements twice a month.

Oversee distribution of IC statements twice each month.

Follow established procedures for Accounting’s, Claims’, Garage’s and other Department’s debits, credits, and adjustments.

Analyze, audit and utilize IC QuickBooks accounts and Driver Statements to help IC’s manage their funds and to help minimize negative balances and advances to IC’s.

Ensure all expenses and chargebacks are processed according to company policy.

Assist in preparation of any and all reports used to manage IC’s and company drivers.

Special project requests from the Director of ICA or Chief Financial Officer.

JUNE 2014 – JULY 2015

TRAINER/SERVER, cheesecake factory

Delivered outstanding food and beverage service to customers

Greeted all guests and trying to use their names as much as possible to ensure a pleasurable experience

Trained new hires best practices to ensure customer service is always met with excellent scores

Gained an understanding of how to handle high stress situations and provide superb customer service

EDUCATION

AUGUST 2010 – MAY 2012

hagerstown community college

SKILLS

MICROSOFT OFFICE 2013

QUICKBOOKS ENTERPRISE SOLUTIONS 15.0

DOCUWARE (PAPERLESS FILING SYSTEM)

MOVELINE (MOVING MANAGEMENT)

COMDATA/iConnect data (PAYMENT INNOVATION)

MULTITASKER

ATTENTION TO DETAILS

STRONG WRITTEN/VERBAL COMMUNICATION

ADAPTABLE TO CHANGE WITH POSITIVE ATTITUDE

ACTIVITIES

Active participant at company’s care committee willing to serve my colleagues in various wellness, employee morale and social activities.

Participated in charity 5k runs which donated to American Red Cross and American Cancer Society.

Contact this candidate