Program Manager Training

Vanessa Zambrano

**** ******** ** *******, ** ***02 714-***-**** *******@********.*** .

EDUCATION

University of California, Berkeley May 2018

Bachelor of Arts, Social Welfare, 3.4 GPA

Minor in Disability Studies

WORK EXPERIENCE

Educational Technology Services Supervisor Jun 2017 - Jun 2018 University of California, Berkeley Berkeley, CA

Supervise four to five consultants who work as front line tech support for the berkeley campus

Develop

and implent new projects to ensure a responsive tech support team Sustain a productive work environment in computing facilities by regularly meeting with operations team to discuss solutions to problems that emerge

Developed new training techniques for new hires and staff achieved through quizzes, check-ins and formal training sessions

Ensured that facilities were organized, restocked, and well-maintained throughout the year Provided suppport to program manager and supervisor Advancement Via Individuality Determination (AVID) Tutor Jun 2015 - Jun 2018 Berkeley Unified School District Berkeley, CA

Provide academic advising, tutorials, and training to low-income students to instill a growth mindset and prepare them for - higher education

Encourage students to have vision and develop a sense of hope for personal achievement through weekly binder checks, grade checks, and college visitstours

Improve the reading skills of English language learner students by expanding their vocabulary, grammar skills, and writing experience Educational Technology Services Consultant Jun 2016 - May 2017 University of California, Berkeley Berkeley, CA

Assisted on average 20 clients per hour with software related questions such as Adobe Suite and Microsoft Office on both PC and Mac operating systems

Contributed to an orderly environment by monitoring the lab and maintaining policies Koinonia Campus Fellowship Student Leader Berkeley, CA Aug 2016- May 2018

Fliered to 50+ students everyday for two weeks and sporadically throughout the school year

Scheduled and implemented logistics for all the team leads during special events for 50+ people VOLUNTEER WORK

Creating a platform of discussion between an inmate and the outside world Jan 2016 - Present

Connect my personal pen pal with new information and news about legislation FEED Oakland (Hands of Love and Caring Hearts Inc.) Oakland, CA Jan 2018 - Apr 2018

Funraised $1,300 for a non-profit with a team of five people SKILLS

Time Management, Organization, Event Planning, Proficiency in Spanish,

Proficiency Adobe lightroom, Tech Support, Propre, Advanced in google forms, South East Asian Prison Outreach Program Berkeley, CA

Communication skills, Training new hires, welcoming committee, Ashby Village Berkeley, CA

First point of contact at events and creating a welcoming atmosphere for students interested in our fellowship

Organize referrals for the community

Develop relationships with elderly residents through short walks, board games, and special events

Provide ongoing verbal and written communication to my team First point of contact for clients at the computer labs on the Berkeley campus

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