Sales Engineer

William Clayborne (Bill) Bailey

*******@*****.*** - 469-***-****

**** ***** *****

Plano, Texas 75025

Member of MENSA International

Travel positions (up to 100% travel) are acceptable.

Verifone, Sales Systems Engineer; Plano, TX; Sep 2015 – Present

Customer facing responsibility with sales reps providing pre-sales technical support. On site integration technical support, managing deployment and repair loads, troubleshooting, field response, technical support throughout the sales/product life cycle. Hardware products supported include the Mx800/900 series, the Vx series, the Ux series, e300 series, EMV capable products. Software support includes VHQ, VSP, SCA, FormAgent, IBMEFT, XPI, and other custom applications. Perform presentations on the products and services. Analyze customer requirements to determine the optimum solution.

Active Network / Automated License Systems, Software Engineer; Plano, TX; Sep 2006 – Sep 2015

Client facing point person providing clear technical and non-technical communications between technical staff, management, client, QA, stakeholders and decision makers. Troubleshooting for client technical issues. Work directly with client to design and negotiate software functionality and interface. Provide technical guidance for sales staff. Project management. Authored technical manuals and references. Lead developer on many multi-developer projects. Typical clients were state government parks and wildlife depts. Administrator for SVN, TortoiseSVN, cloudforge source control. Developed retail applications for state government wildlife depts’ Hunt and Fish Licensing systems. Embedded software / firmware development for Verifone Omni and Vx570 terminals using Verix, VerixV, TXO C, and C++. VeriCentre, ARM, Visual Studio .NET development in C and C++. Development in C and PHP. Modem and IP communications. Develop automated Build and SVN procedures. Authored technical manuals. Database management / maintenance / editing / query via ORACLE SQL Developer. Compile, command file, and build procedures in Linux / Unix OS.

TPS Medical Services, Business Director; Plano, TX; Jan 2003 – Sep 2006

Point of first contact for clients. Communicate and resolve client requests and disputes. Increased top line revenue by 30%. Recruitment and management of thirty-plus medical imaging technologists. Recruited and staffed all open imaging positions. Developed marketing plans and advertising campaign. Intelligence gathering / tracking of competitors. Negotiated and wrote contracts with clients and technologists. Responsible for department IT requirements and budgeting including email, PC, hardware, software. Physician education. Direct contact with hospital administrators. Responsible for real estate investment/sale.

Hewlett Packard / Verifone; Project Manager, Software Engineer, Consultant; Dallas, TX; April 1994 – Jan 2003

Extensive travel on-site to directly support our clients and sales staff with design, troubleshooting, analysis, Point of main contact between client management, client technical staff and our staff. Typical clients were banks, financial institutions, grocery, restaurant, convenience stores and retail stores. Project management. Developed retail applications for VeriFone terminals via TCL, TXO C, Verix C, C++. Embedded software / firmware development. Applications provided credit-debit card and check authorization via link to bank / financial institution host. Coded to Visa, Visa1, Amex, Amex PIP standards. Lead development teams of one to six programmers and SQA techs. Authored customer manuals and references. Technical sales support for TSAs. Developed applications for mag-stripe card reader, pin pad, OCR check reader, peripherals, telecommunications applications, and wireless applications.

Orion Enterprises, Contractor (weekends); New York, NY; March 2003 – May 2003

Planned, designed, and coded TCL Tranz380 terminal phone card application for retail C-Stores. Authored customer support and technical manuals. Application delivered on time and under budget. Project management. Clear communication with all stakeholders.

LaCerte Software Corporation, Programming - Systems Support; Dallas, TX; Oct 1993 – April 1994

Tax accounting software for CPA and accounting firms. Resolution of installation, modem communications, network, etc issues.

Retail Technology Inc., Computer Programmer, Analyst; Richardson, TX; Oct 1988 – August 1993

Frequently travelled on-site to directly support our clients’ staff with plan development, client training, installation, design, troubleshooting, analysis. Application development in C, Formatter, PollScript, Awk and proprietary languages. Interfaces of customer’s software in C, COBOL, BASIC, RPG. Products provided communications with PC as host polling system to various Point of Sale (POS) devices (such as NCR, IBM, Fujitsu, Nixdorf, DTS, OMRON, etc). Wrote programs to reformat each vendor's polled POS data formats to standard ASCII, product mix reports, financial reports, POS PLU maintenance, etc. Platforms included Windows, DOS, UNIX, (incl Kornshell). Experience tracing communications down to control character level (and with most modem types) .

Volunteer Service –

1994 to 2000; Member of Advisory Board - Dallas Parks and Recreation Department

2010 to present; Usher Ministry - St Elizabeth Ann Seton, Plano, TX

2014 to present; Member of Advisory Board - Plano Parks and Recreation Department

1990 to present, Texas Rangers season ticket partnership;

1990 to present, Heavy Hitters

Education –

Control Data Institute, Dallas, TX; Jan 1989; C, FORTRAN, BASIC, COBOL, CICS, JCL IBM OS/VS. Graduated Salutatorian and Summa Cum Laude while working full time.

The University of Texas, Austin, TX; May 1987; B.A. Economics; Acquired degree while working full time. Accounting, Finance, and Spanish.

Skill/Expertise

Experience/Business Solutions:

In Sales Engineer, Technical Sales Analyst, Business Systems Analyst roles, I have demonstrated exceptional communication and presentation skills as the interface with client management, client technical staff, our management and our technical staff. I bridge the gap from technical to non-technical persons in a clear manner that is sometimes lacking with technical people so that stake holders and decision makers are clearly informed of capabilities and obstacles.

Strong project management skills.

Written many technical manuals, user guides and installation guides.

Business system analysis skills.

Strong communication skills.

Strong client facing skills.

Also:

POS credit/debit, check, EBT and Phone Card transaction processing; Sportsman Licensing; Resource and Budget Management; Management of Development teams; Project Management; Software Engineering and Development; Embedded Systems Development; Writing User and Reference Manuals; Design Specification Development; Web Page Development; Database Development.

Computer/Software Languages

C, TCL, Formatter (expert experience)

PHP, FORTRAN, BASIC, awk, SQL (strong experience)

C++, XML, COBOL, HTML, Kornshell (competent but limited/dated opportunities for exposure/experience so far) ; JAVA, RPG (some very limited exposure, very little experience)

Concepts

Software Configuration Management (SCM); Data Communications; Modem Communications; Asynch/Bisynch Communications; SDLC, TCP/IP Communications, Wireless and RS232 Serial Communications; POS polling and Cash Register polling; Database maintenance/editing/query.

Software

Microsoft Project; Microsoft Visual Studio .NET; Oracle SQL Developer; VeriCentre; VeriFone Verix Development Suite (including SDS Windriver 68000 Crosscode Development Suite); VeriFone VerixV Development Suite (including ARM Development Suite); VeriFone TXO Workbench; TortoiseSVN; Oracle SQL Developer; Microsoft Project; Lotus Notes; Novell Netware; Microsoft Visual SourceSafe; Source Insight; Download Manager; Zontalk.

Hardware

- VeriFone Verix / VerixV, TXO, and TCL Terminals/Printers/Peripherals; Vx570, Omni3740, Omni3750, Omni3300, Tranz330, Tranz380, TranzXL

- Electronic Cash Registers (ECR): NCR, IBM, Fujitsu, Nixdorf, Omron, MICROS, and DTS

- OCR check readers; Barcode readers; PINPads; Magstripe card readers; Smart Card readers, Datamax license printers.

OS Systems/Platforms

Windows; Linux; UNIX; DOS;

Certifications

VeriFone Certified Verix Developer; VeriFone Certified TXO Developer; VeriFone Certified SoftPay Developer; VeriFone Certified TCL Developer.

Spoken Languages

English and 2 years college Spanish

V12.19.2015

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