Business Analyst
Resume:
Andrew M. Crawford
************@*****.***
www.linkedin.com/in/andrewcrawford1
EDUCATION
Degree: Bachelor of Science in Management Information Systems, The University of Alabama
Graduation Date: December 2012 Major: Management Information Systems
EXPERENCE
November 2016 – June 2018
Business Analyst, GDH Consulting, Client: Alabama Department of Public Health
●Aided healthcare providers in integrating their electronic health record systems with the Alabama state registry
●Refined onboarding process allowing our team and healthcare providers to more smoothly onboard
●Revised current and created new documentation including onboarding process, Meaningful Use attestation, and a variety of internal documents for multiple stakeholders and audiences
March 2013 –
July 2016
Technical Consultant, Hewlett-Packard/Hewlett Packard Enterprise, Location: Varied
●Client: BHP Billiton, Houston, TX: 2 years(On-Site), Project: Subsurface Computing Improvement Program
oProvided Client with technical and business consulting with minimal training which includes hardware architecture, system architecture, office network architecture/implementation, and troubleshooting Infiniband network(as opposed to standard Ethernet)
oLed office network implementation and coordinated teams from 4 different vendors with $300,000 budget
oWorked with project management from 3 different vendors doing technical writing, relaying requirements and requests, managing client expectations, managing scope
oWorked with internal management for budget, hardware orders, and client expectations
oWrote and ran test case to confirm Windows and Linux users’ migration to newly implemented network
●Client: CalWIN, Roseville, CA: 6 months(On-site), Project: Advanced Analytics/Data Governance Implementation
oWorked alongside Data Governance Expert to gain client and project expectations
oSet up and lead client meetings with minimal knowledge of meeting subject
●Client: Mondelez International, Remote, Project: BI Repository Creation
oCreated SharePoint repository for BI knowledge transfer by taking requirements from program manager and managing efforts of multiple teams
August 2012 – December 2012
Solution Analyst, UA-IT Innovation Center, Client: Unum
●Leveraged Drupal to develop a web portal that allows employees to submit project ideas and allows other employees including senior management to add feedback along with a rating for the idea
●Worked with teams in multiple locations to extract and confirm requirements and project scope
●Led reporting module development; identified and evaluated multiple alternative reporting solutions against clients needs eventually recommending and implementing solution within Drupal that fulfilled requirements while providing a robust platform to future growth
May 2012 –
August 2012
Help Desk Analyst, Alfa Insurance, Montgomery, AL
●Proven ability to help managers and senior managers resolve IT issues over the phone in a timely manner
●Introduced and led social media marketing campaign; prompted by Help Desk call, recognized potential in using social media to meet specific marketing goals. Proposed idea and obtained legal clearance. Coordinated technical and business group actions, and ensured campaign implementation success
●Maintained a 95% on-call resolution rate while learning complex software functionality while on resolution call
●Progressed from trainee to full independent analyst in1/4 the average time
January 2012 – May 2012
ServiceNow Analyst, UA-IT Innovation Center, Client: The Home Depot
●Used ServiceNow to help integrate IT assets to allow ease of reporting help with tracking all IT assets
●Designed and ran test cases to confirm ETL data load ran successfully and as expected using HP Quality Center
●Provided documentation for project processes such as test cases to multiple stakeholders within the project to ensure unity between stakeholder and project goals
●Employed ServiceNow forms to interact with applications and workflows using Visio temples and Workflow Editor within ServiceNow to allow applications to be added, edited, or decommissioned
February 2011 – May 2012
Student Technician, Office of Information Technology(OIT), University of Alabama, Tuscaloosa, AL
●Adjusted very quickly to policies, processes, and procedures in all areas of the workplace to quickly provide the most value to the business and the customer
●Developed new approach to diagnosing and troubleshooting the root cause of technical issues resulting in faster turnaround of client hardware
●Provided face-to-face technical solutions in a dynamic environment by leveraging strong communication skills
July 2009 –
May 2010
Residential Adviser, Housing and Residential Communities University of Alabama Tuscaloosa, AL
●In/out-processed 200+ on-campus residents across four dormitories ensuring the protection of university property
●Mediated disputes across the residential community therefore maintaining an environment that is conducive to learning so students could continue making outstanding grades in their classes
●Lauded by management for fair, impartial, and consistent enforcement of rules and policies
TECHNICAL TOOLS
Visual Studio 2008/2010, various net-meeting applications (TeamSpeak, Steam, Ventrilo, Lync, Skype, Skype for Business, etc.), Microsoft Office Suite(Word, Excel, Project, Visio, PowerPoint, Outlook), SharePoint, KASE, Footprints, Opalis, Drupal, PPMC, Kanban, HP Power Advisor, GIMP, PuTTY, Informatica
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