Field Service Engineer

John A. Bush

MCSE, CTA, CWNA *

425-***-****, home/fax: 425-***-****

*****@*****.***

Professional Summary

Over fifteen years of diverse experience in computer/technical field service including: start-up, roll-out, field support, phone support and project management. Strong experience in network service, upgrades and implementation projects and network security.

Capable of maintaining high levels of performance excellence in fast paced and rapidly evolving hardware and software configurations. Specialize in hands-on upgrades and support of critical network applications including high-stress production equipment.

Nearing completion of 24 month certification courses on computer / network administration and security. And re-certifying on Security Plus, Windows Server and Certified Ethical Hacker. Currently, finishing year long contract with Boeing at the main factory building in Everett, WA. doing desktop computer support.

Experience

Field Service Engineer / Project Manager

PBE Field Services, Bothell, WA June 2000 - present

General Field Service activities. On-site network and application installations, upgrades and troubleshooting. Contracts with companies such as Boeing, Radio Shack, CostCo, ShopperTrak and many others. Wireless IP Management troubleshooting and installations. Individual and group client training. Comprehensive support of general and custom applications and small business configurations. Also, wireless networking (Wi-Fi, 802.11b/g/n) installation, troubleshooting and consulting. Currently on a full-time contract with Boeing at main factory building in Everett, WA

Network Security Technician

US Army National Guard, Tacoma, WA August 2002 – December 2006

Specializing in full spectrum Vulnerability Assessments on secure Government networks. MOS 25B. Top Secret security Clearance (TS/SCI) and level three certified. Conducted network vulnerability scans, team leadership, interviews, physical security and remediation. Formal presentations to top management. Specialized in wireless security. Training: ISSM, ISS, IRH, OpSec, CERT.

Distributed Systems Analyst

Airborne Express, Seattle, WA December 1998 – June 2000

Member of Project Team (new product roll-out, Win/NT). Managed and performed all facets of Windows server upgrades nationally on 450 station WAN using custom server and desktop applications including wireless devices, performed on live production equipment with rigid downtime constraints and tight rollout schedules. Responsibilities include: system trouble-shooting, end-user training, cable management, conduct site surveys and hands on installation tasks.

Field Engineer

PPG Industries, Seattle, WA December 1995 – December 1998

Contracted through BOO Inc. of Los Angeles, CA; responsible for Region Ten (WA, OR, AK, UT, ID). Responsible for creating and implementing service policy, customer service, trouble-shooting and technical support of 268 stand-alone and network sites. Create and present technical training programs for three levels of computer literacy, retain and supervise third party service providers, and approval of site-surveys and environmental verifications. Previous positions include Senior Technician at the national telephone "Help Desk".

Education

Associate(s) in Science: Business Administration, Liberal Arts

Project Mentors, Project Management Training series I, II III

Microsoft / Keane, MCSE Training Track, TCP/IP, IIS, SQL, SBS.

U.S. Navy, Technical Electronic Schools/Labs: 65 weeks, A.S.E.E. equiv.

Certifications

Microsoft Certified: Windows (Workstation, Server & Enterprise*), TCP/IP, IIS

Citrix Certified: C.C.A.,

CompTIA: Server +, Network +, Security +

Planet3 vendor neutral certification: Certified Wireless Network Administrator (CWNA)

Certified Telecommunications Administrator (CTA),

Top Secret Security Clearance (NSA)

Certified Ethical Hacker (EC Council),

Certified Penetration Tester (ACERT)

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