Customer Service Technical Support

Anthony Solesky 480-***-****

*********@*****.***

EXPERIENCE

Vonage Business, S cottsdale, AZ

Lead Technical Support Engineer

JANUARY 2016 - PRESENT

● Provide technical support to VoIP customers

SIP and RTP analysis

Troubleshoot VoIP registration issues

● Analyze support team performance

● Provide coaching for agents on the support team

● Handle high level customer escalations

● Facilitate weekly meetings

● Manage ticket system triage

Fry’s Electronics, P hoenix, AZ

Sales Associate, Electronic Components

NOVEMBER 2014 - JANUARY 2016

● Working knowledge of products and applications:

Networking equipment

Computer hardware

Surveillance systems

● Customer service

Kansas State School for the Blind, K ansas City, KS Education Program Technologist

FEBRUARY 2012 - JUNE 2014

● Network maintenance

● VoIP system configuration and maintenance

● End User Support

● Security System Administration

● IT Helpdesk Ticketing System Management

● Network Cable Installation

● Special Event Videography

EDUCATION

TTY Career College, Phoenix, AZ

CCNA

SEPTEMBER 2015

University of Advancing Technology, Tempe, AZ

AA - Game Art and Animation

MAY 2014

SKILLS

● Adobe Illustrator

● Adobe Photoshop

● Adobe Premiere

● Adtran

● Amazon Chime

● Autodesk 3DS Max

● Autodesk Sketchbook

● Bria/Counterpath

● Broadsoft UC-One

● Broadworks

● Cisco

● CTI Call Recording

● HelpSpot

● JIRA

● Kakapo Unity

● Nagios

● NICE inContact

● OCOM/Palladion

● Panasonic phones

● Polycom phones

● Salesforce

● SecureCRT

● UCaaS

● VeloCloud SD-WAN

● Yealink phones

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