Customer Service Assistant

Jana Sue Hunt

*** ***** ***** *****, ***. ***

Clermont, FL. 34711

Cell: 515-***-****

**********@*****.***

Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skills

Skill Name Skill Level

MS Word Intermediate

MS Excel Intermediate

MS Office Intermediate

Mark IV Intermediate

FiServ Intermediate

Altell Intermediate

Self-starter

Resourceful

File and data retrieval systems

Office equipment operations

Strong problem solver

Legal administrative support

Strong interpersonal skills

Experience

January 2018 to June 2018

Granger Nursing and Rehabilitation Center

Granger, IA

Activity Assistant

Organize and implement activities.

Design programs to increase socialization, provide entertainment, promote physical activity or deliver continuing education.

October 2005 to April 2010

State of Iowa, IWD

Des Moines, IA

Secretary

Used multiple office equipment and excellent organizational skills to re-activate the 91C Law in the State of Iowa that had been in dormant for multiple years.

Duties included detailed customer service and updating of the Contractor Registration Database.

August 2000 to May 2005

The Principal Financial Group - Principal Bank

Des Moines, IA

Operations Specialist

Provide technical backroom banking operations.

Duties include, but are not limited to, handling day-to-day activity associated with processing and reviewing new account applications, validating and reviewing new account deposits and general maintenance on existing accounts.

September 1995 to August 2000

The Principal Financial Group

Des Moines, IA

Retirement Records Specialist - Mark IV Programmer

Administered the record keeping for Define Benefit retirement plans.

Calculated Benefit Quotes for the available retirement options offered by large, corporate retirement plans.

Coded and maintained database records for retirement benefits through Mark IV Programming.

August 1991 to September 1995

Communication Data Services

Des Moines, IA

Assistant Manager

Provided quality control duties for a large customer service call center.

Ensured that calls were handled accurately and professionally.

Handled escalated calls with difficult clients.

Education and Training

12/1992

Des Moines Area Community College

Ankeny, Iowa

Business Administration Some College - Two Years

12/1990

American Airlines Travel Academy US-Texas

Dallas, Texas

Travel Industry Certified to be a Travel Agent

5/1983

American Institute of Business US-Iowa

Des Moines, Iowa

Business Adminstration Some College

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