Technical Writer Microsoft Office

SUMMARY

Professional and detail-oriented technical communicator specializing in the creation of end user and internal documentation. Wide array of expertise in documenting complex systems and processes across a wide spectrum. Highly skilled at researching and documenting processes and procedures and am acknowledged as a process improvement expert in Six Sigma methodologies, helping businesses improve day to day functions and processes. Strong interpersonal and team-based skills with the ability to effectively deal with rapid change in a positive manner. Self-directed learner with excellent organizational expertise as well as efficient multi-tasking abilities. Solution oriented with sound judgment and problem resolution proficiency.

PROFESSIONAL EXPERIENCE

AUTOMATIC DATA PROCESSING (ADP), Salt Lake City, UT

Senior Project Specialist / Technical Writer 2015-present

Support strategic initiatives using company-sponsored tools and processes.

Manage and create documentation for many different functional groups using a company knowledge base: Development, Implementation, and Operations in numerous geographic locations helping improve job functions.

Complete process improvement initiatives using Six Sigma methodologies, helping improve productivity.

Disseminate information from software engineers to convey product information to end users, system administrators, etc.

Develop and maintain print and online documentation, including user guides, system administration guides, internal process and procedures documentation and client-facing materials.

Learn company products and services as they are developed.

Develop policies and procedures.

Senior Technical Writer 2013-2015

Managed documentation for Development and Implementation organizations in numerous geographic locations via a company Knowledge Base.

Developed and maintained documentation tracking/submittal tool, standardizing a large volume of information.

Developed and maintained print and online documentation, including user guides, system administration guides, internal process and procedures documentation and client-facing materials.

Learned company products and services as they are developed and used.

Developed policies and procedures.

Technical Writer 2000-2013

Managed documentation for many different functional groups: Development, Implementation and Operations in numerous geographic locations via a company Knowledge Base.

Developed and maintained print and online documentation, including user guides, system administration guides, internal process and procedures documentation and client-facing materials (newsletters).

Learned company products and services as they are developed and used.

Created and maintained audit documentation for SAS70 audits.

Developed policies and procedures and disseminating the information.

Maintained documentation for many different functional groups: Development, Implementation and Operations in numerous geographic locations.

AUTOSIMULATIONS/BROOKS AUTOMATION

Technical Writer, Bountiful, UT 1999-2000

Created and maintained print and online documentation for a suite of semi-conductor management related products.

Developed and maintained print/online documentation, including product manuals, user guides, release notes, online help systems, and marketing materials.

Disseminated information from software engineers to convey product information to end users, system administrators, etc.

CALLWARE TECHNOLOGIES

Technical Writer, Sandy, UT 1996-1999

Developed and maintained software documentation pertaining to the computer telephony industry.

Developed and maintained print/online documentation, including product manuals, user guides, release notes, online help systems, and marketing materials.

Disseminated information from software engineers to convey product information to end users, system administrators, etc.

WRITING INTERNSHIPS

Correspondent

Salt Lake Tribune, Salt Lake City, Utah

Writer/Editor

Idaho Press Tribune, Boise, Idaho

Writer/Editor

Cache Citizen/Utah Statesman, Logan, Utah

Public Relations

Logan Regional Hospital, Logan, Utah

EDUCATION / CERTIFICATIONS

Bachelor of Science in Technical Communication/Print Journalism from Utah State University (Logan, Utah)

Certified Six Sigma (Process Improvement)

Society of Technical Communication

TECHNICAL EXPERIENCE

Working knowledge of Microsoft Office Suite, Visio, Adobe FrameMaker, FrontPage, RoboHelp, ForeHelp, Adobe Illustrator, Adobe Acrobat, Adobe Photoshop, Microsoft Paint, Paintshop Pro, Quark Xpress, and Adobe PageMaker.

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