Engineer Customer Service

Adress: Toronto, Ontario

Phone: 437-***-****

E-Mail : **********@*******.**

LinkedIn: http://www.linkedin.com/in/mfkaddour/en

QUALIFICATIONS AND SKILLS

Master degree in Electronic Engineer.

4.5 years of experience in test and commissioning Railway/Railroad (streetcars).

Strong background in Electrical, Electronic trouble shooting and debugging.

Strong background Electrical wiring.

High qualification in soldering and assembling electronic circuit boards.

High qualification in electrical and electronic test.

Strong background in product configuration and evolution.

Strong Analytical skills performed in troubleshooting.

Strong planning and organizing skills.

Proven skills in teamwork, Self-motivated, organizational, good listener, flexibility, problem solver, good training skills.

Demonstrated ability to work in a fast paced environment.

Bilingual in English and French (Advanced).

Proven skills in Ethernet network administration and troubleshooting.

Proven skills computer network cabling and TCP/IP configuration.

Proficient in MS Office suite (Word, Outlook, Excel, PowerPoint and Access).

PROFESSIONAL EXPERIENCE

2013 - 2018

Test Engineering Manager of streetcars

CITAL, JV ALSTOM, Annaba, Algeria: Streetcars assembly and test

Created, revised and administered technical documentation, procedures, facilities and tools for fonctional and electrical test.

Made electrical and electronic tools.

Validated and verified test procedures, evolution and tools configuration are tracked and managed during the project lifecycle.

Inspected and maintenance of elctrical and electronic test tools.

Reported fonctional non-conformities in the manufacture and operation of the streetcars.

Diagnosed and repared failure as soon as they appear.

Tracked all tasks in ERP (SAP) and excel sheet.

Established Interface and perfect working relationship with engineering project team, Site Industrial, Warranty Implementation team, Site Logistics and Industrial Support to Warranty teams, Quality.

Managed & optimize the technical activities in order to achieve QCD targets and results commitments.

Improved Testing & Commissioning efficiencies and process comply with EHS Policy and Site EHS Management System.

Providing technical support and expertise to quality, buy and EHS services.

Worked up to 4 projects of streetcars at the same time ( Roling stock and Embedded equipment) Constantine, Oran, Sidi Belabess, Ouargla, Setif, Mostaganem.

Formed technician to use new tools.

Ensured that Method of works are respected.

Helped maintenance depot in diagnosis, testing and comisioning.

2010 - 2011

Engineer Workshop Manager

EURALCARD, Algeria: Electronic assembling

Led a team of engineers and technicians.

Tracked and reported all tasks of the production.

Secured that the final product is compliant with the standards and customer’s request.

Assembled of all electrical and electronic parts.

Soldered Circuit boards, PCB assembly and inspection.

Troubled shooting and debugged electronic cards.

Tested the electronic cards and the final product.

2009 - 2010

Workshop Engineer

EURALCARD, Algeria : Electronic assembling

Secured that the final product is compliant with the standards and customer’s request.

Assembled of all electrical and electronic parts.

Soldered Circuit boards, PCB assembly and inspection.

Troubled shooting and debugged electronic cards.

Tested the electronic cards and the final product.

2008 - 2009

Customer service and product support

Ets LMS, Algeria : Sales and after-sales service of PC and office tools

Provided Customer service for PCs and office tools.

Ensured Soft and hard maintenance of PCs and printers.

Installed and maintained computer network.

Providing technical support and expertise to seller.

Education

2007

Master's degree Electronics Engineering

Badji Mokhtar University of Annaba, Algeria.

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