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Richard Ackerman

Cheyney, Pennsylvania 19319 • ac6b2q@r.postjobfree.com • 317-***-**** • LinkedIn Extremely rounded engineering, operations, and technical sales professional with significant experience in various manufacturing industries. Career-spanning track record of developing and implementing highly innovative operational solutions that have produced tens of millions of dollars in previously inaccessible revenue. Intimately familiar with various ERP systems, CAD, and data management systems and comfortable with crafting optimized processes or an entire quality management system from scratch. Proven expertise in:

• Engineering Management

• ISO 9001 Quality Management Systems

• Regulatory Compliance

• Procedures Development

• Project Management

• Enterprise Software Implementations

• Configuration Management

• Lean Manufacturing Principles

EDUCATION AND CERTIFICATION

Bachelor of Science in Aerospace Engineering

Penn State University, University Park, Pennsylvania PROFESSIONAL EXPERIENCE

Documoto – Englewood, Colorado

Senior Director of Solutions Engineering, 2016 to 2017 Developed and implemented highly unique and customized technical solutions for clients. Consistently monitored industry trends to assess and report emerging opportunities and competitive threats to senior management. Traveled directly to prospects and customers to assess their organizations, unique processes, and constraints. Consulted executives on the value of adopting industry best practices and identified how cloud- based software can provide tangible value to their organization. Key Contributions:

Identified an improved sales strategy and implemented process changes that successfully reduced the potential length of the sales cycle from years to several weeks.

Served as translator between a software company and manufacturing clients to bridge knowledge gaps between manufacturing domain expertise and SaaS expertise, instilling customer trust in Documoto.

Personally saved 10 at-risk accounts from subscription cancellation by implementing best practices for implementation and use.

Documoto, Englewood, Colorado

Director of Technical Sales, 2015 to 2016

Delivered essential leadership and expertise on manufacturing and technical publishing practices to steer functions in sales, services, and product development. Provided sales engineering support for all new business captured.

Key Contributions:

Developed all sales demos and outlined the company's technical publishing process for software and customer applications.

Gained 19 new customer subscriptions, each ranging between 5 and 6 figures annually. Richard Ackerman • Page 2

Published numerous articles defining industry best practices for technical publications and information management in a relational database.

Schramm, Inc. – West Chester, Pennsylvania

Engineering Standards Manager, 2007 to 2015

Collaboratively managed non-design resources and processes in the engineering department including engineering software systems, customer documentation, structural analysis, and all other support functions. Direct reports included a team of technical publishers, interns, an engineering administrative assistant, Ph.D. structural analysts, and contracted resources.

Key Contributions:

Delivered essential leadership in the attainment of the company quality management system and product licenses including ISO-9001, API-Q1, API-4F, API-8C, and API-7K that enabled Schramm to compete in the oil and gas markets and capture tens of millions of previously inaccessible revenue.

Implemented Oracle for Engineering and leveraged the ERP software to completely overhaul/formalize company processes including new parts setup, engineering change orders, and many other processes.

Received the API’s Resolution of Appreciation award in recognition of leading an international team that successfully produced the industry standard for hydraulic cylinders used in hoisting applications.

Leveraged Oracle MRP data and invented a system prioritizing company actions to process new parts or design changes timed to production floor activity rather than by date of request submittal.

Created and led a cross-functional team that innovatively implemented Documoto, enabling Schramm to create accurate parts books for the first time and distribute accurate information to stakeholders.

Unified the resources, tools, and processes of two engineering departments during the acquisition of an Australian-based company.

RELATED EXPERIENCE

Rolls-Royce – Indianapolis, Indiana England

Design Engineer

Engineering responsibility for helicopter turboshaft lubrication systems including implementing design improvements and dispositioning non-conformances.

Key Contributions:

Honored with the RRNA Delivering Excellence Award for the design of the Trent 1000 Front Bearing Housing Speed Probe Harness project during an extended assignment in England.

Ensured compliance with MIL standards and FAA requirements. Department of Defense – Patuxent River, Maryland

Industrial Engineer

Configuration Manager for the F402 Pegasus Engine.

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