Skilled in Microsoft Office Suite, Cisco, Oracle, C++ networking

Theron V. Johnson Jr.

Email: ***************@*****.*** 10401 Old Bammel N Houston RD APT 404

Mobile: 832-***-**** Houston, TX 77086

SUMMARY OF QUALIFICATIONS:

Persuasive communication and presentation skills with the ability to interact effectively with individuals of diverse ethnic and cultural backgrounds.

Outstanding customer service skills; able to analyze and resolve customer issues and complaints with skill and ease to the satisfaction of customers.

Skilled in Microsoft Office Suite, Cisco, Oracle, C++ networking, Internet Explorer, Windows OS, Macintosh OS, JAVA, Visio, Columbia Ultimate Business Systems(CUBS), EPIC Health Systems, Interaction Client, Interaction Supervisor, Interaction Administrator, SQL, CIC Administrator

Excellent organizational skills; able to create and maintain an effectively organized workplace environment to benefit customers and employees.

EMPLOYMENT

PFS Group., Houston, TX July 2017-Present

Customer Service Representative

Directed calls to appropriate individuals and departments.

Developed reputation as an efficient service provider with high levels of accuracy.

Asked open-ended questions to assess customer needs.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems.

Home Depot Inc., Houston, TX March 2016-July 2017

Paint Associate

• Reducing prices on sale items increasing store revenues on seasonal merchandise.

• Scanning boxes to ensure correct UPC numbers and shelf capacity to avoid inventory discrepancies.

• Comparing printed price tickets with entries on purchase orders to verify accuracy for discrepancies.

• Described merchandise and explain operation of merchandise to customers.

Walmart Co., Hempstead, TX March 2015-February 2016

IMS Associate/ Modular Team Associate

• Specialized in store front displays, specialty items and features services; received and stocked floor inventory merchandise.

• Monitored merchandise prices to ensure price tags showed accurate current sales prices.

• Maintained visually appealing and effective displays for the entire store.

• Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

EDUCATION

Prairie View A&M University, Prairie View, TX May 2016

Bachelor of Business Administration in Management Information Systems

ACHIEVEMENTS AND AFFILIATIONS

Phi Beta Lambda ( Programs & Services Co-Chairman) 2013-Present

Association of Information Technology Professionals (AITP) Member Spring 2012-Present

Houston Food Bank Volunteer April 2014

Dean’s List Fall 2010

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