Customer Service Representative

GWEN D. ZINGG

**** ******** **

Bismarck, ND ****4

Phone: 701-***-****

**********@*****.***

SUMMARY OF QUALIFICATIONS

Well organized office professional who has provided all aspects of customer service, telephone communication and greeting customers.

Establishes long-term relationships with customers, co-workers and employers

Loyal and trustworthy

Detail oriented

PROFESSIONAL EXPERIENCE

Communication Skills

Speaks English

Detail oriented with a pleasant speaking voice

Experienced call-center background using multi-lined phone system

Able to bring an interpreter onto the phone call when necessary to resolve customer’s problems or questions

Compiled explanations and notes pertaining to customer service

Computer Skills

Proficient with Microsoft Word, Quick Books, Outlook and work-specific programs – learns easily, was actually a program trainer for several years. Some experience with Excel

Knowledgeable on researching information on the Internet

Bookkeeping Skills

Past experience as a Business Manager in a Public School

Handled payroll, debits and credits to the accounts

Prepared deposits for daily transactions

AP and AR

Consistently met semi-annual audits

GWEN D. ZINGG – Page 2

WORK HISTORY

Grube Retina Clinic May 2017-August2017

Accounts Manager

Aetna Mar 2007-Mar 2017 Senior Customer Service Representative Bismarck, ND

Aetna Feb 2005-Mar 2007 Trainer Developer Bismarck, ND

Aetna June 2003-Feb 2005

Senior Service Consultant Bismarck, ND

Aetna Oct 2000-June 2003

Customer Service Representative Bismarck, ND

Carson High School Jul 1993-Aug 2000

Business Manager Carson, ND

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